The only issue here is that this location is getting out of the Uhaul business. As instructed when I picked up the truck, I called the toll-free number when I was ready to turn it in. This location was very convenient for me and only a 5-minute drive from where I unloaded. The toll-free rep told me this location would be fine. When I got there the staff told me that they were getting out of the business and I should have been re-directed to another site. Fortunately, they decided to let me drop off with them anyway which again, was a big convenience for me. Seems to me that your toll-free reps and your local stores should be on the same page for businesses that are no longer accepting drop offs but again, this location did help me out by taking the truck.
Robert Mark H.
Marion Tire & Muffler
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Marion, NC 28752
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Business had truck inspected, paperwork completed, and I was on my way in 10 mins. Very professional and courteous. I will use them again. Thank you
james H.Employees at Marion muffler and tire had a negative attitude the moment you walk through the door. This is the same as the previous two times we had dropped off a vehicle there. The employees even mention that it's not really worth their while to deal with U-Haul's because it's too much of a hassle. We were asked for the vehicle ID number which had broken off from the keychain. When I looked it up on the contract the same employee that it asked for it and didn't even use it. Very poor attitude and would not recommend this place for returning U-Haul vehicles.
Matthew C.If it says 24/7 make sure they are 24/7
Daniel P.My first rental in Marion was with East Side Storage on 30June22. It was such an excellent experience that when I needed another rental in Marion, 23October22, I called Eastside first. I was told they wouldn't have a 26' truck when I needed it, but they would take my reservation. They were VERY professional. Then I was rerouted to Marion Tire. My pick up was on Sunday. I used the app to check in, and to get the key. An amazing customer service rep called me on my cell phone as I was looking for the key box. Without her I would not have gotten the key nor even found my assigned truck! When I did THE CAB WAS NASTY. Sticky dried coke or tobacco product was all over the seat, floor, steering wheel, radio and dash board and it had been smoked in heavily. The windshield was dirty inside and out. The back had not been swept out. The gas gauge read 1/4 tank. It was right. It took $100 of gas to almost fill it up. I reported the nasty conditions in the app comments section then I cleaned it up enough for me to drive it. Marion Tire is not a convenient site for the 26' truck that I rented. The truck at was 95 000 miles. The most dangerous part of driving the truck was that the steering drifted almost a 1/4 turn. Had this episode not been on Sunday between 4-5pm I would have returned truck JH 1963 F and demanded another truck. There were two maybe three 26' trucks on the lot that evening. Can someone explain how this happened? Why should it have happened? This has caused me to rethink using U-Haul in the future. I'm 62 years old and have NEVER used any other company but U-Haul. What can we do to improve for the next customer?
Jeff M.