11:00 pickup scheduled but facility wasn't open Called customer service was told that it was setup for computer pickup but I was not told of this so had to figure out how to download app! At 71 years old not my forte!! Finally got it figured out and got the code for the lockbox which took several attempts to open! After arriving at location found that there was no dolly as requested! Was told by customer service that a dolly could not be delivered to me so had to drive what seemed to be 10 miles to get one from another dealer which cost me extra $$$ as I was being charged mileage. Customer service person was excellent as was the second dealer where I got the dolly. Would not recommend the Stop Doctor for U-haul services and really don't think I should have to play for his errors
Dale S
Spot Doctor
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Marysville, CA 95901
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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I used the key drop off at this location, they charged me $60 for fuel/fuel service fee. I ensured I the fuel was at the exact level from when I picked it up, I spent $60 on fuel around the corner from this location so prevent a fuel service fee.
ANTHONY RDropped at closed time but nice place
DUSTIN SWasn’t told about what covered what I was paying for
juan cthe man was extremely rude talk to my husband like we were dumb
ANTHONY L