The agent had problems entering my data into your account. Took to long to complete the transaction
Howard K
Warrens Auto Sales
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Maryville, TN 37801
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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The facility was closed when I arrived. I knew it would be which is why I scheduled a mobile pickup. Unfortunately, no vehicle had been assigned to me when I arrived so I couldn’t complete pickup without calling the 1-800 number for assistance. The person I reached there contacted the operator of the facility and told him that I had called his number, but no one had answered. That never happened. I had seen someone walking around outside while I was sitting in the drive and waiting on hold for someone to answer my call to the 1-800 number, but I wasn’t sure if he worked there since the facility is located next door to a house and it was after hours. This same individual, who turned out to be the owner, became irate when he realized that I was on the phone with customer service and had supposedly told them that I had tried to reach him but no one had answered. I never tried to call him because the facility was supposed to be closed. I don’t know why the customer service rep fabricated this part of the story, but it led to the owner being extremely angry and rude to me. He finally settled down after I explained the situation, but it took a few minutes of him waving his arms, yelling, and being an absolute jerk to me while I maintained my patience. Had I not done that, the situation could’ve easily devolved into a shouting match. Ultimately, all I wanted was to get out of there with the rental truck that I had reserved so I kept my cool. I would never pick up another U-Haul from that facility nor would I ever recommend that anyone else do so either. The entire situation, from the mobile pickup being botched to my call with customer service to my interaction with the facility owner, was an absolute mess. The only redeeming quality, and the reason I gave 2 stars instead of 1, is that the truck was in great shape and functioned well for us the entire time. Also, the drop off process was simple since the facility owner handled everything.
JOSHUA MFriendly, to the point for what I needed! Would recommend and I will rent from them! Thank you!
Luigi BJust a private location. Owner was very welcoming.
RICHARD DThis is twice that I have used the dolly and I will be using again if I need too
MELISSA H