Better cell service at the location. Was hard to get a signal to do the overnight drop off.Sam T.
Acorn Secure Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Massillon, OH 44646
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Rental location and personnel were fantastic. The gentleman that helped with the vehicle warmed it up and pulled it to the front for us to get in. Location is excellent and easy to get to and even close to fuel. This would have gotten an excellent, except for the website (which has nothing to do with the Pick up/Drop off location). The website was difficult to access and we dropped off the keys without initially doing the "completion", which states that if you don't do the completion, then you will be assessed a $20 fee. We were able to complete the website after we got home, but it didn't "confirm" that it was complete. The Rental Location was absolutely fantastic, but the Uhaul Website isn't so great. The other point was that I confirmed a truck at the Massillon location. I then got an email from the North Canton Location on Whipple Road about 10-12 miles away. When you are paying $1 a mile that seems a little ridiculous. I originally wanted a 24 or 26 foot truck, but I wasn't approved for one for the Massillon location, so I decided that I could make two trips with a 15' truck with less miles than to rent a 26 foot truck and use 20-25 miles just to pick it up and return it, then another 10-15 miles in around town. I only used about 15 miles with the 15' truck. Lastly, the North Canton Rental Location sent me the email of the "change" of pick-up. I emailed them back DURING BUSINESS HOURS and they didn't respond. I emailed a second time and they didn't respond. I asked them to call me, but they didn't. I shouldn't have to call them to make sure they cancelled my reservation. Finally, I sent a stern letter advising that I would be contacting Corporate if they didn't respond and confirm that I had cancelled the reservation with them. I sent a 4th email / message advising that I wasn't paying for that reservation, gave them the reservation of the Massillon 15' truck, at which time they finally responded, I believe it was the next day. Very unprofessional office - North Canton, Whipple Road. You asked for a review, that's what you got. Have a great day!Larry B.
Worst uhaul experience I've ever had and will never use againZeke F.
The mileage was not correct, tried to go back in to tell someone, door was lockedCamille T.
if the vehicles could be designated non smoking?Monique S.