The costumer service I got was exceptional this location is absulutly wonderful I will only use this location for my business.Albert is the agent in which I did my business with he was very friendly and understanding .Albert shows the customer that some companies care . Thanks for the great experience.
nikona guzman
Star Mini Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Mesa, AZ 85204
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Great service
maria rexroadI had reserved moving blankets but was told they were not available and this really messed up my move. I did not find this out until the evening before I was to pick up the truck.
Kyle StonePhoned twice to let them know I was in town. No answer or call back.
TOM STUBBSI'm not surprised there was no question asking for a rating of the pick-up process as U-Haul must already know they would be getting 1 stars over and over again. I was on the phone with customer support for over 30 minutes. Your pick-up process is NOT simple as it says when one makes a reservation. I could not get the email for the one-time verification code. I made multiple attempts, both on my own waiting to actually speak with a representative and then once I was able to get connected with someone. Finally, the woman I was on the phone with from U-Haul was able to figure out a way for me to get the code. Unfortunately, then there was an extensive wait for someone to call my contact to verify me. Once again, since my husband never received the call, she was able to get around it and move the process along. After eating through about 40 minutes of my scheduled time, we got into the truck and were set. I hope you are able to check the records as to who I spoke with because she was GREAT!! If not for her we'd probably still be sitting at that location to get the truck. And those emails with the one-time verification codes came hours later, after I had already dropped off the truck. I never did get a receipt either and since this was for business purposes I need that for taxes. The employees at the facility were useless. I was scheduled to pick-up at 9am, all they kept saying over the phone was "Sorry, can't help, we open at noon"; my drop off time was set for 1pm so, obviously, that was not an option to wait for them. This was a TERRIBLE process and I will go elsewhere in the future. Plus, I didn't get any reimbursement or savings even though I wasn't able to drive the truck off the lot until close to 10am, an hour after I should have been able to. Fix your process. U-Haul has been around long enough, is a huge enough company, with plenty of money, these issues should not have occurred. 1-star rating for U-Haul in general, 1 star rating for the pick-up process. I would give the woman I spoke with 5 stars, but not your customer service in general, that would be a 1 star rating as well.
AMY JOHNS