Truck was parked in a far corner where the Internet reception was poor. U-haul app was not properly working. Key padlock was rusty and almost impossible to open and close. It took me about 1 hour to do the return process.
Marcelo O
Postal Annex
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Miami, FL 33176
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- 2,5 - Cote moyenne des clients
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I tried for over an hour to get the code to unlock the padlock and get the keys to the truck I spoke to over 7 different people and kept getting transferred and the dropped until I finally someone with common sense listened and within minutes relived the issue . I had 2 helpers waiting for me getting paid by the hour Not good service U-Haul sorry
federico LIt is a total self-service location that takes a little bit of time to check out the truck. However, it was very confusing on the return process as the video on the self return process does not align with the website description and i ended up doing it wrong and locking the key in the cab. So that part was not fun.
Edward EThe whole mobile pick up application is a disaster.
Bilal DLocks are difficult to operate, it's clumsy to fiddle with you're phone, unlock here, picture there, check this, check that etc. very impersonal. Truck was very clumsy to drive, rough, doors didn't close with out a good slam.
Alex I