Truck engine ran rough and tried to die several times when stopped.terry N.
Moving Truck Rental in Middlesboro, KY at Auto Care Center
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Middlesboro, KY 40965
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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Great service at this location!flora W.
This was a bad experience overall. First of all, the rental truck was not clean. There was trash in the floorboard and also on the console. Next, it had mechanical issues. The air conditioner did not work and the check engine light came on. It was very difficult trying to move furniture in a hot truck.Diana A.
Go into more details on your contact about possible charges to someone's account.Even if the contract becomes two pages, it would be better if the font was larger and more details were given about surprised charges to the customers credit card.Jennifer A.
The truck has started giving us problems with the transmission about half way through. Had to pull over several times because it was bucking so bad it felt like whiplash. It would rev the RPMs into the red and would not shift gears up or down no matter if you tried to speed up or slow down and would SLAM into gear miles down the road. The windshield wipers were shredded when we got into the thunderstorm we had to pull over because we couldn't see on several occasions. We made it home nearly 8 hours past the scheduled time of arrival we couldn't unload the truck we both had to be to work the next day which was also my daughters bday so it got postponed. I called to talk to a rep about the issues who told me they were going to charge me an extra $80 to hold the truck and return it later.MAGGY S.
Well the online profile appeared that this location had everything, trailer hitch etc. I had to go to walmart to pick up a trailer hitch. However the service guy was exceptional. Just wish I knew that the location didn't have boxes, blankets, two wheelers, etc.eric P.
Auto Care was great couldn't get any betterJosh G.
Okay I was shown the tow dolly and that was it the man fixed the paperwork got his money and left it to me to deal with I had to hook it up by myself had to walk back and ask them to fix a tail light on it, I was charged a 75 dollars deposit because I paid in cash and not a credit cardJerry W.
The truck bed had not been cleaned, ordered 12 pads/blankets, only 7 were usable the others were wet and dirty not something you want to put over wood furnitureLonnie P.
The guys at this location were very nice and extremely helpful.Chris P.
25 minutes Waiting before even being helped to get trailer even though had done pre check in. Had to Find trailer, hook up trailer myself. Trailer had oil in bed of it along with various auto parts. Sam won check in. Dropped trailer where I picked it up with no assistance or guidance.Harold K.
Customer service was awesome at bothome places...pickup and delivery...Lisa H.
There was nobody at the location at my pickup time. I had to wait 45 minutes for someone to show up. There was a Dippin' Dots wrapper in the front seat. The box had debris and dirt all over.Elaina D.
Make sure AC is working in truck; this is my second U-Haul experience (both times in the summer) with a broken AC and hundreds of miles to cover.Kassie H.
I was charged for a larger truck and was given a smaller truck.Jessilon M.
Person waa on the phone the entire time, rude and unconcerned with customer.Tanya C.
Nothing. Excellent customer service at this areaRobert C.
Gave zero instructions at all about the tow dolly didn't tell us how to attach it or anythingKarra C.
Employees did not seem to know or care what they were doing. Had to hook up trailer by myself, Trailer was dirty and in much less than stellar condition, The door was hard to open and close and leaked around the seal. Will not use this location EVER again.Kenneth K.
There was a dirty water bottle in the cabin, glass shards in the back of the truck, and there were no furniture pads despite my ordering 1/2 dz. I am unsatisfied.Jade F.
The truck was a bit dirty inside. I also paid for a dozen furniture pads which were not in the truck when we picked it up. This did create a problem as my furniture was not well padded during the drive.James M.
Mike provided excellent excellent serviceAustin P.
This location was able to provide us a truck after the location in Pineville, KY lost our reservation and closed 2 hours before the stated time.Michael C.
I tried two different trailers. The box that I needed to load was 5 ft 10 inches across. Neither trailer was big enough to use. I returned the trailer without even using it and was unfairly charged.James B.
I would not recommend ANY Uhaul business as a first option and would only use them in the future as a last resort. Your "reservation system" is pathetic - your rules are confusing - and the people do not even know YOUR rules. I would rather sell items online before a move and buy new as it is not a good experience with the customer in mind. To expect a customer to be prepared to pick their vehicle up at any location within 50 miles is comical.Amy G.