Terrible customer service. I reserved the truck a month before my request date. The day of the reservation my truck was not available due to the person prior not returning it back in time. Instead of notifying me or looking for another truck for me I was left stranded. I walked into the Methuen MA location on Pleasant Valley st and demanded the young woman to help me find another truck in the area. I had to drive an additional 14 miles to Middleton to get the truck. I was promised to not get charged the 14 miles since it wasn't my fault that the truck was not ready at the correct location. This put my move behind 3 hours. Then when I returned the truck I got a bill for 3 times more then what I was suppose to be charged! I called Uhaul customer service and was on hold for over an hour and still couldn't reach anyone to speak too. Terrible service and lack of care and priority for customersSalvatore C.
Moving Truck Rental in Middleton, MA at Middleton Self Storage
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Middleton, MA 01949
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When i arrived well after opening, the unit was buried in show and frozen to the ground. Attendent was not interested in prepping for delivery. This was so frozen in that ut needed extrication with a scissor jack. He then told me I was required to hook it up. Rebreluctantly shoveled out the trailer Deck. The trailer was fine after that. Will never use this facility again.JOHN A.
Tried to purchase lights and there wasn't a price on the packages so the man working the office wouldn't sell it to me because he didn't know the price. He tried contacting â€œJoeâ€ to find out, to which he never got a response... which he knew before sending it he wouldn't because he made a comment that â€œJoeâ€ never responds to his messages. My friend had to show him how to actually send the picture of the item on his own phone. Then he wanted to take cash from my friend â€œto hold on toâ€ for the item because he didn't know the price... then we reminded him that he JUST told us that the office will be closed when we returned our rental. We asked what he wanted us to do because we needed the lights for the trailer and he said we didn't need them. His response to me asking why he didn't know the price for an item in their office, he stated that it was because â€œpeople have everything when they come hereâ€. He spent so much time trying to get in touch with â€œJoeâ€ that we didn't leave the lot until approx 28 mins past pickup time... and since we didn't have lights, we had to drive super slow... so driving super slow, plus leaving 28 mins past the scheduled time, and us returning the trailer at due time, equaled not getting project done because we lost so much time. Didn't even finish moving my items. I only rented from here because it's literally 3 mins from my condo... even though their reviews were terrible. Don't even get me started on the poor service it was when trying to hook up the trailer. And I don't know what was going on as soon as we got there... there was a kid screaming from somewhere in the building.Toni W.
Maybe have more gas in the tank is there was maybe 1/4 of a tank left when the truck was picked up.Ryan M.
Eliminate the horrible customer service challenge. One man working, more concerned about feeding his child than taking care of customers in a hurry. I stood there waiting for a half an hour, even though I checked in online.Colby M.
The customer service agent at the drop off location called me demanding a new card because of his negligence. His name was Dinh. He proceeded to charge me for the gas being below 1/4 tank when he didn't check to make sure before. The tank was at full so he was trying to apologize after embarrassing me. â€œIs there money in the bankâ€ â€œ your card is declined â€œ â€”- these are some of the things he was saying on top of his voice. Never again and I will not recommend, matter of fact I will discourage people from using them. Very rude!!!!!Rajanal B.
The only issue I experienced was trouble with the credit card terminal, which took 10 minutes to resolve to be able to process my credit card properly. Everything else went smoothly.David B.
I brought the truck back a day early and I did not get a rebate for one day of rental. I always get a rebate from Ryder. I also was charged for $120.00 for all three days. with an estimated mileage . this office is very shady. I use the Salem office mostly I won't use Middleton again. Chris Riley Creative Catering Beverly MAChristopher R.
You made it all very easy. Thank you!Jessica D.
Joe and team was great!Sam H.
I had a 9 AM pick up at the Middleton mass location. When I showed up the doors were locked and nobody there working. I tried calling the number listed but it seemed as though that number was a young woman's personal number. No answer. Being on a tight time schedule I decided to wait and see if someone showed up. Finally someone showed up at 9:20 AM. He appeared extremely disheveled and confused as to how to do his job. He kept telling me that I was not in the system and the trailer that I wanted to rent it is already spoken for. After several phone calls to another office who insisted he give us the trailer that was in Middlletin, he reluctantly continued with the paperwork however asked that we bring the trailer all the way back to his location as opposed to where we wanted to drop it off in Exeter New Hampshire. We agreed to do so to move things along. By the time we left there it was 10:20 AM. Hey still haven't figured out how to complete the transaction but I was so frustrated and upset at this point I just had to go. We did however bring the trailer all the way back to his location per his request and I will say it was so out of the way for us to do so. I truly, unsatisfying experience to say the least.Julie F.
Prices are too high per mile chargedMELISSA S.
Had the truck for 3 hours and was charged for two days. This is bullshit. If I knew this before I rented, I would never have rented the truck.richard M.
We've had bad experiences with U-Haul when we rented in CT and were hesitant to try them again. Joe at Middleton Storage could not have been more accommodating and professional ! He provided outstanding customer service and made our rental process a smooth and stress free transaction. We'll continue to rent from U-Haul, so long as Joe @ Middleton Self Storage offers them through his location. THANK YOU JOE!!!Deb L.
The attendant didn't seem to be on top of what was happening with my reservations. The wait wasn't too long, but I wasn't filled with confidence that things were under control. The truck itself had obviously not been cleaned from the prior rental - a half-full sofa bottle and paper trash in the cab. Not what I was expecting from U-haul.Patrick P.
Earlier time to pick upPablo J.
Did not have the truck I reserved in the lot. After 2 hours at the store to find out I could drive an hour away to pick up another truck because mine had to be "one way" despite other trucks in the lot but your terrible agents would not let me take one of those as they were "round trip" agents. Extremely upset and am going to all forms of social media to advise against anyone using uhaul.Nicholas C.
I did after hours drop off but there was a labeled box and everything was clean.Daniel M.
crop off personnel was not fully aware of check in process and could not help in asking for credit due to issue with rear doorAdam S.
need to clean the interior of the van before rentinghoutan G.
The location wasn't manned when I arrived at 9:10AM; it should have been open by 9AM. The truck I reserved had mistakenly been rented to someone else the night before. I had to rent a more expensive truck which hadn't been cleared of snow and ice - which I had to take care of. I got on the road after 10AM.John F.
Customer service was outstanding! Made everything clear, efficient, and quick!james B.
It was very difficult to get out of the parking lot as the driveway was lined with cars on both sides.Caroline H.
We reserved a truck for pickup in Salem over the phone. When we arrived to pick it up, the reservation has been set for a different town. Very unprofessional on the part of the call center. I made it very clear where and when we'd be picking up. Made our moving day delayed and stressful.tracy R.