Location de camion de déménagement à Midlothian, VA chez Arch Village Exxon

Ya need to make it unlimited miles unless it’s out of state ya are to high on the miles for ya Customer

The owner of this location is very nice and helpful. The truck was clean and well-maintained. Thank you Saad.

The lady at the Uhaul location was extremely rude and nasty. From the time she started the process she was very short with her answers - almost on a power trip. After we finished moving, we returned the truck and we received the same type of treatment. Even the other employee came out and apologized for the other lady’s behavior. Totally unprofessional.

As it turned out, it was raining and a pickup wouldn't work to carry some things that could not get wet. When I called to cancel, the person at the station recommended a van which I has not considered. It worked out great.

Nothing! The owner was extremely kind this morning and the lady working tonight had some extremely high energy and I loved it! The opposite of Jeb bush! That's for sure. Very refreshing.

They lady at the uhaul place customer service skills was horrible.

My order was processed over the phone, representative was extremely kind and seemed knowledgeable, however our original order for a 20’ truck for 3 days with a pick up at the Shell off Anderson Highway was completely butchered. The representative confirmed the price to be $126 then later corrected it to $195. My confirmation email was incorrect stating I ordered a 20’ truck for only 1 day at a different pick up location than requested. I picked up the truck at the chippenham location (not requested-40 minutes out of the way) and was charged an additional price of $106 and verbally told I could keep the truck for an “extra day no charge”. I reached out to customer service confused as to why I was charged $195 then an additional $106 and spoke to Emily she couldn’t answer my question but did contact the chippenham uhaul and they called me back about 20 minutes later, I spoke to Roxanne and she said she would be refunding me for a total of $80. Please send me complete invoice for your services because at this point we’ve already returned the truck and we don’t even know what your daily rate is. My family and I are very unhappy with your services and your representatives and would appreciate a refund for our wasted time. Thanks, Cady

My experience was fantastic! Saad Khalefa was friendly and walked out to show us the inside of the trucks (so we could select the correct size). He clearly described all pricing details. The truck was great and the perfect size. I will recommend Saad to friends for truck rentals.

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This was the most expensive experience of my life. I will never rent from Uhaul again. I rented 2 trucks from Budget in the last month at a cost of $55; this was over $300 for the same time period. I only when with Uhaul because Budget did not have the size I needed. Your rates are ridiculous, and to say $40/a day is an outrageous falsehood.

The staff at this u haul site was the very best.

Excellent service. We had to rent the cargo van as a crafter for our selling season on several weekend. Thanks

This location had staff who went the second mile without being pushy of products or services. Explanations were clear; everything was ready. Thank you for a good day.

The associate wasn’t able to answer some specific questions about my rental (an incorrect rate & where my drop off location was) but gave me a contact number to find out.

courteous and helpful! well maintained trucks!

majorly, the equipment was ok, I think after so often the insides of the trucks should be clean and seats could be shampooed to have a cleaner smile to the truck or van....I rent from Uhal often...

Great customer service!

Truck was not clean when I picked it up. Discarded food was in the storage area behind the seat, including chicken wing remanants.

During pick-up, insurance was automatically added to my charges, and I had to ask to have it removed. At every other UHaul location I've rented from, I've been asked if I would like insurance. This may be standard practice, but it seems like they're trying to slip additional charges past. When I checked the truck back in, the rental fee the check-in attendant stated was not what was on the paperwork I received at check in (29.95 vs. 39.95). She was also not able to adjust the charges based on actual miles driven. I estimated 25 miles but only drove 12.4. Even after calling the UHaul call center, she was not able to adjust the charges, so I will be calling in to get that fixed. Check-in attendant also tried to tell me that because I returned the truck without refueling I would be charged a $30 service fee in addition to the per gallon charges. Contract states that the $30 fee is only applicable if the truck is returned below 1/4 tank. When I pointed this out, she then said it would cost $18 if I didn't fill the truck up, but when I asked where that amount was coming from, she was unable to answer.

I waited over an hour to return my rental. The location was a gas station that only had one employee working. She was completely overwhelmed, though she worked very hard. The computer system from uhaul was not allowing her to return my vehicle (there were problems with other customers as well). She called the manager (who was not present at the location) to try to resolve the situation and he called me trying to tell me that may bill was over $500. That was completely incorrect. He did not seem to understand/accept the rate I had been given. He ultimately resolved it several hours later but I feel he tried to overcharge me (by over $300!) and does not have the location adequately staffed. I will not use this location again. This is not what I expect from Uhaul.

The check in and out was so fast and easy. The staff is so friendly!

This was not my original pick up location, I went to millers auto, as set up on the internet, waited in line, only to be told uhaul had changed my pick up location without telling me. Everything else was fine.

Arrival and initial representative was both courteous and efficient. Dropped off same location and different attendant which was not very pleasant experience. But I was overall satisfied.

The Midlothian site was very good but quite out of my way. The only reason I had to go there was because of the terrible way I was treated at the Broad Street U-haul. I was slightly late to pick up at Broad Street and they cancelled my rental even though I called to tell them I would be late. The manager was insulting and not helpful. The worst thing was that after I left I got a call from u-haul telling me that if I didn't pick up the truck by 10:30 the reservation would be cancelled. It was 10:15 when I got the call, after I had left Broad Street because they gave away my truck.

The owner gave us great directions on how to avoid traffic getting out. The truck was a newer one and performed well.