The staff at this location is a single gas station attendant who is not interested in being efficient or communicative. I had originally requested a 6x12 trailer from the Matsquie branch in Abbotsford. I had reserved this trailer well I advance and was informed on the day of pick up that the trailer was actually unavailable. I was told to call back later to see if the trailer would be available that afternoon. I was hung up on 3 separate times. The main switchboard staff was unsympathetic and did not offer any solution outside of changing my order (reservation) to a smaller trailer (a 5x8). A 5x8 trailer was not what I wanted. I moved my in-laws from Kelowna to Victoria. The 6x12 trailer was reserved because we knew that trailer was what we needed for the amount of stuff they needed to move. We ended up having to leave certain belongings behind as they simply would not fit. I am seriously frustrated with the lack of effort by staff to find a solution. I was basically informed that the trailer not being there was no fault of UHaul - Sh*t happens/deal with it - is basically what I was told. Absurd standards of "customer service" I cannot believe there is such a lack of organization in a company boasting optimal storage solutions. I was charged the full amount for a trailer I didn't order and did not serve my needs.Luke V.
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Mission, BC V4S1A7
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
I set up everything online to speed up things but it didn't. I got charged for insurance I did not order. The truck did not have a full tank of gas and was dirty. I would never rent from uhaul againTim W.
How to get cerdit back from extra gas imput?Yong X.
2 rear tires needed air. Exterior of truck very dirty.Heather M.
First my reservation gets given away by the website. Then I'm stuck getting a pick up truck and trailer. Then I arrive way out in mission to pick these up and the hitch was incomplete. Then I'm told I can do an after hours drop off, but the app isn't showing my contract. People need to beable to move on time. This delay caused alot of unneeded stress and police involved in my moving situation.Matthew B.