The person at the counter of the rental location (a gas station/beer/snacks shop) could not have been LESS helpful during my rental. I was unfamiliar with the rental process in general and had tried to be as prepared as I could by doing the advance check-in, and the way she interacted with me seemed to be specifically tailored to make me feel as stupid as possible. I don't know if she was already having a bad day for some other reason, or perhaps was angry about something else - but I think she was deliberately terse and unpleasant towards me. When she had everything finished, she said â€œok, here's your truckâ€, handed me a scrap of paper with a number written on it, and then turned her back without another word. I was confused, and asked â€œis there a key?â€ and without even turning around mumbled â€œkey's already in itâ€¦â€. It took several minutes of looking at the small number on each truck in the parking lot to find the correct truck, then several more minutes searching through every nook and cranny of the truck before I found the keys - tucked up underneath the driver's seat. It would've saved me 10 minutes of frustration had she just said â€œyour truck is right thereâ€ (pointing at it) and say â€œthe key is under the driver's seatâ€â€¦. How easy would it have been for her to do that? Instead she made me feel like I was imposing on her simply for being there. Later, when I returned the truck, and she asked for the mileage, she didn't seem to believe that I only drove the truck 13 miles (it was a local move) and made me go take a photo of the odometer to prove it. Then she asked if I filled the truck up - the truck was ful when I picked it up! It had a little over 1/2 tank, and I only drove 13 miles during the rental. I'm not filling up a truck that wasn't full to begin with, when I barely drove it at all. What a rip-off! Also, the truck had a check-engine light, and when I told her about it, she didn't even acknowledge my telling her. Recounting my interactions here in print remind me of how unhelpful she was. If I ever need to rent a truck again, I'll go someplace else, purely on principle. And I'm going to tell everyone I know down here the same.James H.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Moneta, VA 24121
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Quick easy and efficient: : ! Thank youAndrew G.
It was closed but the gas station took my information and told me where to park the trailer.JAMES F.
Nothing to improve on for our move, it all went perfectly.James M.
Lady who checked in the trailer did a prompt and helpful job.DONALD M.