Did not have the reserved moving blankets. Had to wait for over 20 minutes, even though I did the registration online to avoid having to wait.Douglas F.
Moving Truck Rental in Moneta, VA at Moneta Mart
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Moneta, VA 24121
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3 Average Customer Rating
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More attendants.Ronald S.
The Site representative was friendly and very helpful. She did an excellent job.Franklin Z.
Gas station in an abandoned grocery store parking lot. Key return was not well marked.MICHAELCAREY S.
I have been renting from this location several times in the past few months and every time it is very slow service and the clerks don't have sufficient help to get you checked in . Would help to be able to have the self check in and out at that locationTim T.
Sandy was very professional and helpfulGeorge H.
The staff at the location provided better service than any U haul site I've visited before.Jason H.
Did a great jobKevin W.
Make the rates more consistent. The rental last week was $1.19/ mile. The next week I was only charged $. 89/ mile for the same truck. I got the insurance the second time and the bill was still $25 cheaper. I feel like I should be entitled to $35 back or at least a $35 credit for next future rental as a good faith measure.Richard R.
Nothing everything Was percept,James M.
The lady did a good job and was nice to deal with.Kevin W.
The U-Haul truck had snow on its windshield.Instead of them cleaning it .We had to clean ourselves while they stood and watch us.Rosa P.
Offer assistance in hooking up trailer, inspecting trailer before departure Upon return inspect the trailer, offer assistance in drop-off. Found it interesting that prior to pick-up there was no request to see my drivers license or ID. Upon hooking up trailer noticed that the tags had expired.Robert M.
Price to high I had to pay a hundred dollars for a truck that to high.Robert P.
Rented a truck and tow trailer at this location April 2019 and man working in mini mart was taking care of me in between other customers and then claimed his computer was down. It took 1 1/2 - 2hrs to complete transaction. Horrific customer service! Swore I would NEVER go back to this location. Due to no trucks at SML Storage/uhaul on Lakewood forest rd, out of desperation i rented a truck on line for Thursday 1/28/21 back at Moneta mart. I needed to change reservation due to snow/ice weather predicted and out of my control. I changed reservation on Wednesday evening 1/27/21 5-5:30p for Friday 1/29/21 on line. I confirmed my change on the phone with a representative that all remained the same except for pick up day and was told yes that is correct and was never informed of gas mileage rate change for changing the day until I did mobile check in to find out my mileage rate was significantly different. I called uhaul and rep told me to dispute upon return. I returned the truck 1/29/21 and informed lady inside at counter I was told to speak to someone upon return about disputing a charge and lady told me to call uhaul. I called and rep Tanya was very nice and very accommodating and rectified my issue with a field service supervisor and gave me a credit. I WOULD NEVER RECOMMEND THIS MONETA MART LOCATION TO ANYBODY!! The truck today was on location but covered in ice & snow & delayed my departure again.....1hr. Mobile check in old me to go inside on the left was the key. No key....lady inside had to get it from behind counter. What if they were not open? Mobile check in wouldn't work to obtain a key? Unfortunately, this location has a very bad reputation. Movers I hired said they experienced bad service there and would never go back, but spoke very highly and great things about SML storage location on Lakewood forest rd. SML Storage is the place to do business. I also have 2 storage units there for quite some time! Cindy is amazing!Lisa L.
Return location changed from original at registration. Had to search for location of lock box.Chris S.
Truck reservations fell through due to a prior reservation not returning on time. However, the attendant at the Moneta location did not rest until I received the level of service I expected. Thank you.Paul V.
Check in and check out difficult because computers were down? At least that's what we we told. Dollies and furniture pads were not on the truck and drop off location I was told over the phone would be one place but finally received text drop off was same as pick upRobin L.
This location is not good! There was no attendant and not clear at all where to drop off key! I did the online check in but still took too much time. Place is very unkempt.DEBBIEGENE R.
Good Customer serviceDavid F.
Lacking in customer service!Eileen E.
Retuning a vehicle is easy online. Follow the instructions and you'll be all set. You just hand the clerk the key and that's it.John S.
Why was my account charged again. I will be disputing this charge. I prepaid at time of pick upGus F.
Service and truck rental transaction was perfect.erin M.