My rental location was changed to a much farther place where there was no one to help. Poor internet made it difficult to process electronic pick up. I had to make several phone calls before I could connect with a Rep. He was excellent, but the system had a “glitch†and it took over an hour before I could finally get access to the code in order to get the keys. The truck was dirty and the side view mirrors were almost impossible to adjust. I am now being charged for extra mileage because the location was much farther. I should not be charged extra since my original booking was much closer. The delay caused me issues because some of my helpers had to leave due to the lateness from the farther distance and then the delay in obtaining the keys.
Maria G.
Orange Towing Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Monroe, NY 10950
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- 4,0 - Cote moyenne des clients
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Great place to get your U-Haul
DAVID S.Everyone was polite, helpful and professional
LYMARI C.The truck can wasn't very clean but the facility was closed so I don't know when someone wiped it down last.
Trina M.Good
Marvin G.