Really can't think of any. The lady and gentlemen both were very friendly and helpful from the time i picked up the cargo van and returned it she was supper nice excellent customer serviceJoseph A.
Moving Truck Rental in Monterey, CA at Airport Road Self Storage
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Monterey, CA 93940
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Dropped off after hours so didn't meet anyone. It was useful that someone called in advance to provide me with information on where to drop off, it wouldn't have been obvious without this information.Samer N.
The staff member gave me a short ride to my home. It was an unexpected exceptional service.STUART J.
Rented a box van Sunday, dropped it off before 5pm. Monday morning I get a call from the rude lady asking where I had put the key. I was never instructed to the night key drop. The plastic key chain said â€œspare keyâ€ on it so I put the key above the sun visor. Rude lady proceeded to tell me that she's going to call a lock smith and that she was going to stick me with the bill. I told her yea right. Rude rude sad lady.DANE D.
The two lady's at this location were so nice!MARYLOU O.
Friendly and helpful staff at this location!JONCHRISTOPHER M.
Great service, helpful with questions, we'll thought out plan of receiving the truck, key, and rental agreement during the pandemic.BONNIE M.
Amazing customer service. Even with a last minute request, the service provider at the desk ensured all my needs were met and set me up for a successful experience.Luke S.
Hard to find. A little sketchy.Scott H.
My rental experience overall was poor. The truck was great. No problems. But I rented to go from Monterey to Arcata and back. It's about 400 miles one way. I was told I'd have a little over 800 miles. My contract was totally botched in that the scheduler had to put in that I was going from San Jose to Arcata to get me a better deal apparently. Of course UHaul then charged me almost 70$ extra for the additional miles twice between Monterey and San Jose. The right hand doesn't know what the left is doing. One star as this cost me an hour of time at time of rental to work out that I was returning to Monterey and not San Jose. And then the added 67$ for â€œextraâ€ miles which were not extra at all. They just had the wrong start/endpoint.Andrew J.
The truck smelled like smoke when we got in. Also, the key drop off process was miserable. It needs to be more streamlined. I had to run back and forth from my car to the truck 3 times before I could drop the keys off.Bryan L.
We dropped off while the location was closed so it is hard to judge.Paulette C.
The man working was great. Uhaul's ridiculous price gouging was ridiculous. The online system failed and the man was unable to print me a receipt. The people that helped me throughout this experience were great, but Uhaul's awful website and online interface was so terrible I will be seeking an alternative next time I need to rent a moving truck.Grace M.
Agent was very friendly and helpful. If needed, will use the location again.DARRA C.
Great customer service and very friendly person in officeLee W.
The guy that helped me out was super friendly! But I've been trying to get something squared away with my receipt now for almost two weeks with minimal help from the staff. I was charged for the extra insurance ($30) when I never requested it. Both in the office and online I explicitly stated I did not want the extra charge, but noticed it was added into my final bill... Still waiting for a response after reaching out multiple times.Mike R.
Rob was fantastic-excellent customer service.Mark G.
Agents actually seemed appreciative of your business. They are very friendly in a down-to-Earth way.Joe B.
Tremendous customer service. Great rates.Joe B.
Rob was friendly and helpful. However, the 20ft I reserved was not at the store at 0830 and I got a phone call just minutes before 830 while I was on the way there about the truck not being there. I was told that it will be at Greenfield, CA not Montetey, CA at 10AM not 0830AM. This infuriated me due to the fact that I even spoke to the customer center the day before to confirm that I got my 20' truck for my move then this happened. Thankfully, Rob rented me a 15footer and i literally made it work. A complaint was filed by Edward for me over the phone ref. #2150104 an update would be great on that.kim M.
Pain in the neck return procedure when arrived at 5:;05.Lynn Roberta P.
1. Difficult to locate and no parking available for drop off while we had to sit and wait for person to come back from lunch 2. We gave back more gas than we received at time of pick up - and yet your company charged us $1.17 extra for going over our mileage - which probably occurred while we were trying to locate this property and find a place to park the truck while we waited.tom N.
My receipt shows a charge on the 15' truck and a dolly for the total amt of $397.57 at this location although a dolly was not available. The rep that helped me with this reservation indicated that dolly was not available but offered me a car transport for the same price and pick up at Del Monte location. However, I was charged separately for the amount of $64.16. The bottom line is that I was charged separately for the dolly and car transport. Request for a refund and please reach out to me if you have any questions.villamore V.
Mobile checkout was fast and easy, a nice new feature to using U-HaulAndrew B.
Excellent and friendly customer service. Will definitely come here again when I need to rent another vehicle. The cargo van was brand new and easy to drive.Monika R.