We drove 30 miles and had the 20' truck for less than a day at 0,79 cents a mile and were charged 101,28 $ the first day and another 98 $the second day after we returned it. We were charged for 253 miles and we only drove 30. Then when we called they told us we would have to submit a dispute and the ASM would get back to us in 24 hours as he was the only one who could return the money to us. We are still waiting on that call two days later. We need the money desperately as we just moved and have a child on the way. This is ridiculous and I will never use or recommend Uhaul to anyone ever again. I'm extremely disappointed in this company for taking advantage of a young family and for just poor customer service. We expect and need that money back.MICHAEL B.
Moving Truck Rental in Montgomery, TX at Storage Plus of Lake Conroe
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Montgomery, TX 77356
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
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Take customers with appointments before walk-ins.DEBORAH S.
Easy drop off with the mobile app and handed key to the operatorAnthony C.
Cab smelled of smoke App doesn't work if you come late for pickupPaul G.
I checked in with the app. It was easy. The only thing they didn't instruct me was where to drop off the key. I put it in the mail slot in the door.Marty C.
Maybe make the user friendly app a little more user friendly... mostly because I tried to go back and add insurance later which was virtually impossible but overall the experience was great... And the return was very self explanatory which made things easy...Joel D.
Janet was fantastic! Super nice and helpful. No one was onsite at the drop off location. Janet called u-haul for me on my behalf to discuss the situation and find a solution. Janet made it happen and offered additional assistance if needed.Glenn H.
Friendly serviceJared S.
The attendant failed to tell me about visible dents on the truck. Once I brought it to his attention that the truck I was renting had a big dent then he told if it was marked with a black X they knew about it.ERNESTO V.
Excellent customer service 5 starLEON E.
Felt like the pricing was a little high for what I did, but overall it was fine. For the amount of time I had the truck I think it would have been cheaper to go with home depot.Cynthia C.
I was very pleased with all this,Janet went above and beyond to help us. Thank you so muchDeborah W.
All was good. No improvement necessary.William J.
The inside of the cab was dirty when I picked it up. The lady that rented it to me said that the roll up door was hard to open and close and that it was scheduled to be worked on. But since the online system allowed me to place a hold on it to be picked up 7/31/2020 she just advised me of the door. When I picked it up there were sunflower seeds and dirt in the floor and dog hair on the seat. I should have taken pictures prior to leaving the lot but since it was the only 20 foot Uhaul to be found in a 100 mile radius of College Station Texas I just considered my self lucky.Anna K.
Not pleased with communication with rep. When we filled out all the paperwork we were told it was .29 per mile. We estimated 125 miles but I specifically asked if we went over what our rate would be.. again told the same .29 but I was charged .79 and I called and basically.. I was wrong it's never that rate and I just heard what I heard..MICHAEL W.
The most pleasant rental experience I've ever had.RICKY DALE W.
The people at 2813773380 were very confused and caused frustration and aggravation. They showed my pickup time on the email as 4 pm. I called and they say no problem we have it. I called the Montgomery pickup location and it showed 4pm. I reserved a 20' truck and the pickup said they would have one. The 2813773380 people called and said I would have to pick it up in Willis Texas. I said that was unacceptable. Then they said it would be at the original pickup then said a 20' wasn't and the were upgrading to a 26'. Such a screwed up mess. I went to the pickup location to make sure I would have a truck when needed. She was very helpful and ensured me a truck would be available the next morning. The 2813773380 people need to be held accountable for their sloppy work and miscommunication. Very disappointing. Call me at 281-772-8441Terry K.
Janet in the office is wonderful. She is the best in customer service. She listens, is very knowledgable and is very welcoming and smiley. Does a real good jobPAUL C.
Amazing service from check in to check out.peter S.
All Good!JOEL H.
Excellent customer service!Richard B.
Everyone that I spoke with at this location was polite and very helpful.Carol P.
Outstanding staff. U-Haul needs to provide them with basic tools to ensure safety of renters and staff - specifically the trailer tongue lift lever so that people are lifting the trailer onto hitches using brute force. This should be embarrassing for U-Haul that they don't provide this basic equipment.JOSEPH L.
Great experience.. very helpful and friendly. Thanks againVICTORIA B.
Keep hiring more people like Miss Janet and Kiron. They were so nice and helpful. I really appreciated it. I HIGHLY recommend themMICHELLE R.