I rented a certain size truck a week or so in advance but when I got there, they didn't have it so they gave me a smaller truck. This is ridiculous and this was the second time this has happened at the same location. UHaul is a joke.Andrew D.
Moving Truck Rental in Mount Vernon, IL at Royal Inn
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Mount Vernon, IL 62864
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Don't park your trailers in the mud, actually inspect them beforehand like you're supposed to, and maybe don't expect customers to just fend for themselves. According to uhaul you're supposed to inspect/help hook up and that didn't happen. If it would have we probably would have had tail lights. Worst uhaul experience I've had.MISTY W.
The girl who worked there is not very friendly and rude.Shukhrat S.
Charged us a cash deposit then acted like we never paid it and didn't want to give it back until we threatened to call the cops. Also charged my card $100 when it should have only been $50. Still haven't gotten a refund! Location is very shady!!!!!!Dortanian B.
Make sure the equipment is actually there. Also make sure the person doing it knows what they are doing. I had payed for it and went out to hooked to the trailer I rented it wasn't there i had to go to another facility to get it. From the time showed up to get the trailer and until time I pulled away with trailer it took 2hrs when it should've only took 30 minutes. Overall very poor experience.Michael L.
Clerk asked for my key and took a picture of the mileage and said her manager would call me later. No call. I won't use uhaul again.sabra E.
The interior appeared clean however there was black stuff that transferred to the furniture I was moving. Also either the seal around the door is bad or the roof has a leak. Sofa got wetHarold T.
I was originally supposed to pick up in Carbondale at 415 N Illinois Ave in Carbondale, Illinois. The truck I reserved a month in advance was not there. The location had rented the truck to someone else who was supposed to return the truck at the same time I was supposed to pick it up. While the person helping me was helpful and nice, the only two options I was given were to wait a day to pick up the truck at this location or drive an hour to Mt. Vernon at pick up the truck there. I was then offered extra miles, which I didn't need, an extra day, which I didn't need, and a $50 refund as a check written at a later date as compensation for the inconvenience and time lost. These options weren't satisfactory, but, again, I didn't have much of a choice. My experience renting the truck in Mt. Vernon was fine. The person who helped me was nice and efficient. However, the truck didn't appear to have been cleaned very thoroughly and I found a face mask and some other garbage left behind one of the seats. This didn't give me confidence that the truck was cleaned at all, which makes me nervous when moving during a pandemic.Darren V.
Very friendly staff, very kind, helpful, fast/efficient. She was professional and did a great job. Thank youTina D.
I have to be honest this location was the only one that was open on Sunday. They didn't really provide any direction or clear and concise information. I left the trailer I rented uncertain which is the reason for the lower scoreJacob L.
It was convenient because it was a motel that had long hours, especially on a Sunday. But, the location was in a bad part of town so it was uncomfortable picking up the truck. I was charged an extra amount for a dolly I didn't request because it was already in the truck without being locked/zip tied in. The girl at the counter took a really long time to get the rental processed. She was struggling with the computer. If I ever need another truck, I most likely won't use that location.Brett F.
It took almost an hour for the worker to get us our U-Haul then they gave us the wrong size. It was the size smaller than what we ordered. The workers were very confused on how to help us, and they caused us to lose an hour that we had paid for our U-haul. Very unprofessional location.LEVI W.
Make sure that the customer service rep at the desk is trained fully on handling Uhaul Rentals & the paperwork/payment process. I was delayed an hr & 20 minutes due to the front desk clerk not being fully trained properly with processing information & taking cash payments.Byron W.
Service was fast friendly and excellent.Glendell V.
Thank you.leonard F.