We rented a 15feet truck but we received call 2hours before pickup that it's going to be late so we should pickup at 11:30 am instead of the scheduled 10 am. When we arrived at the location 15 feet truck was still not available and we were offered 10 feet. so we have to do two trips instead of one. The location is not actual U haul its just a repair shop renting u haul so thay dont have backups. I wont use this location again.Avinash C.
Moving Truck Rental in Mountain View, CA at Automotive Unlimited
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Mountain View, CA 94040
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h pm
- Sam : 9h am à 1h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Mountain View, CA 94040
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
I always rent here. Fred who runs the location is on point and top notch!DAVID E.
It took me almost two hours just to get the truck. There is no U-Haul office at the location, I ordered the mobile pickup and drop off. I found the right truck but the pick up in the mobile app was not working while the connection was fine, the U-Haul customer service took 30 minutes of waiting and another 30 of talking and was not able to help. We had to drive to the nearest U-Haul office to be told not to use the app but to use the web browser instead. Then with the silly multi step verification (call to a friend, picture of a lease, picture of a passport ) and a dozen of pictures of every dent and scratch on the truck body, another 30 minutes were wasted. Overall very poor experience, I'll avoid U-Haul as much as possible in the future.Nikolay A.
Truck was very dirty, especially in the back. The automotive people were okay and helpful.Blythe N.
Trailer was pretty beat up. Location was great and the gentleman who owns the shop was excellent help.Ryan U.
Poorly designed website, unclear/contradictory instructions for reservation, pick up AND return, and took over an hour to complete "self" check in. Also pet hair in vehicle -- fortunately, we're not allergic, but it's still not pleasant.Teresa B.
The owner was very helpful, polite and professional.Samer N.
Like new van was provided even earlier than needed. Definitely rent it here again!Evgeny Z.
The online web check in was horrible. I tried to check in using the website, and I provided two phone numbers for reference, and it didn't work. I had to online chat with a representative, who said I had to talk to an in person rep. I called a phone rep, and it took forever to get onto them. The whole check in took 45 minutes, when it should have been quick. I was pretty disappointed that the phone check in didn't work. Once I went to the in person check in, that was pretty quick.Risha M.
My initial location of pickup was U Haul of Sunnyvale . However, the app wouldn't allow me to pick up there and I ended up wasting over an hour. Then had to change location to San AntonioAditya G.
the van was dirty on the outside and inside. Covered in dirt and the front seats were covered in what looked like dog hair. Needs to be cleaned before use.Allison S.
It's a gas station. It was convenient for me.Dedra H.
everything was great, truck was sound however the truck was FILTHY dirtyAlex V.
It was a gas station where we had to return the truck. We weren't quite sure if we had returned to the right location. If the rental agreement had forewarned us about the return location being a Gas station/Workshop we wouldn't have been confused.Krishna P.
Keep vehicle cleanChenHung L.
keep spare keys at the vans locations, when a key gets locked inside the van is a headache to retrieve it and it doesn't need to.HECTOR MANUEL T.
The vehicle was not safe to drive as the left rear mirror did not maintain its position while drivingAxel M.
The truck was filthy upon receipt. I paid for a pack of disposable pads and they were ripped open and half used. In this time during Covid it was really disappointing. I won't pick up from that location ever again.Jill B.
1. Confusing location, should be called "Valero station in front of China Wok" 2. Checking out the truck was a pain. If you needed all these forms of secondary ID and contact information, then you should've advised me before I got there 3. Truck exterior was dirty with leaves and bird poop because it was parked under a tree.EDWARD W.
Signage is poor , parking not great. I only knew I was in the right spot bc I saw the uhaul truck I had reserved but otherwise just looks like a normal gas station. a good sign stating Uhaul rental location would be helpful as would signage about parking.Leslie V.
Good and easy to find location. Truck was ok but the engine light was on so that should be checked. Overall, it was exactly what we needed.Delia L.
The website was difficult to understand in regards to self check inAMI L.
Make it more clear how to use the online check-in system (a big sign by where the vans are parked would be nice). I talked to the guy at the gas station and he had no idea what I was supposed to do.Kevin K.
Getting to the truck was quick and easy to doWilliam K.