We had a confirmed reservation to pickup a truck in Lubbock TX. During the 6 hour drive from from El Paso to Lubbock, I received a message asking if we would be willing to haul a trailer back to El Paso for a 50 $credit. We did not respond to that message, but that would seem to indicate that there were trucks available for them to make that offer. Upon our arrival in Lubbock, I received a phone call that there were absolutely no trucks available in Lubbock. The nearest truck was located in Mule Shoe, 63 miles away. We were already in Lubbock and had to have a truck, so we spent a half day driving to Mule Shoe to pick up the truck. The representative who called me said I would receive a fuel allowance and extra mileage allowance for the drive back to Lubbock. When I mentioned that to the local operator, she said they never give fuel allowances just the mileage. I find it extremely bad business practice to confirm a reservation without a vehicle being available, and then expecting the customer to spend the time and expense to go pick up the truck in another town. Based on this experience, we will not be recommending U Haul for truck rentals.Michael C.
Moving Truck Rental in Muleshoe, TX at A&R Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Muleshoe, TX 79347
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun-ven : 5h pm à 8h pm
- Sam : 8h am à 1h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Muleshoe, TX 79347
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Great service, I was unable to take the trailer due to weather so my dad returned it for me and they had no problems helping us outAmber O.
Everything was in perfect conditionJose R.
I was a little disappointed that I was charged 18.75 for fuel even though I returned the truck with the same level I picked it up with; but I'm not going to argue over it.Ian H.
There was no one there at my pick up time. I called the number on the door and spoke to someone that said someone would be on the way and later informed that person was no available. I was asked if I could do the hook up myself, which I did. I was told I would get a discount since that happened but that discount did not happen.ONESIMO A.
Very fast and friendly service. A+++Samuel E.
Using the app to request help on the side of the road was not a way to get us help. Make representative available to your customers,and make sure they are following up accordingly.veronica N.
Site really needs a key drop (box) ??. Great service.Michael A.
Crystal was accommodating and friendly.Mark S.
I was very pleased with Crystal's professionalism and courtesy.Mark S.
Great service! Crystal helped with our online pickup process, explained all the details, etc. She was a great rep for this company. Truck (26') was exactly what we needed, & entire process was great.Gary S.
They are Awesome !Una O.
It was last minute but they had what I neededMARTHA V.
No real signs for the location only a couple of trailers out front. I do understand it is a new site.Brain M.