I found the address for drop off, but business had changed hands and name was different than on contract. There was a key drop box, but no person onsite during business hrs for checking-in the truck. I called UHaul and was transferred to a different agent where I explained my confusion. They told me to take lots of pictures and to lock the truck and I left my rental agreement with the keys in the drop box. The agent said notes would be added to my agreement. Two days later I checked the UHaul app and there was no record of my dropping off the truck the day I picked it up. Next day I get an email from UHaul saying I had not dropped off the truck. I immediately called UHaul and explained the situation to the agent. They transferred me to another agent and I had to explain for a third time about the drop off location. This final agent said a district manager would track down the truck and get my contract closed out. I had to ask how long this might take (manage my expectations please), hoping it could be finalized and closed by the end of the week. This agent assured me that was a reasonable expectation. Yesterday, Thursday I got the email indicating the contract was closed out with no additional cleaning or gas charges. I was relieved to get this communication! Not the best experience, additional worry for me. Hindsight would have me use a different drop off site still in business.Nancy L B.
Mid South Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Muscle Shoals, AL 35661
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The lady at the drop off location was great! She showed me where to leave the cargo (enclosed) trailer. She also was helpful and the whole process took 5 minutes or less!Deborah C.
The U-Haul had cigarette ashes in it and smelled like cigarette smoke. The tank was on E and we had 8 miles to get to a gas station.Autumn R.
Tried to drop off with customer service 30 minutes before closing. Was advised to do it remotely by phone they we're leaving.Bennie T.