The truck smelt sour when I picked it up from the bottle depot in Antigonish, and had to drive it two hours in the stench back to Cape Breton. I cleaned the vehicle far better than what I received it and was still charged a cleaning fee. Then, I rush the entire time to make sure I get the truck back on time and I get a late fee. I was assured by the owner that the time was clocked and he pointed to a camera and said he didn't need any paperwork, this was 3pm in the afternoon… the paperwork says I dropped it off the next day around 10am and got charged a late fee. So in total, I was charged an extra $70 plus tax for two things that I absolutely made sure I wouldn't get charged for. This is extremely unacceptable.
steven R.
Lord Limousine & Car Services
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Musquodoboit Harbour, NS B0J2L0
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- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
I rented a U haul at a Halifax location. The day before I was told I have a 30 min detour to pick up and then 30 min to get to my destination. I felt manipulated to go and get equipment in a random location so you did not have to do it. I rated below average because it's not where I was supposed to pick up. I accepted as I had no alternative date to move and plans were made quite a while back.
Paryse C.David at the pickup was INCREDIBLY helpful. 100 stars for this guy.
BREANNE B.It was very difficult reaching this site by phone. I was told the Uhaul closed at 5:30. In order to avoid the late fee, that would be charged after business hours, we hurried to unpack and clean the truck , so we would return the vehicle before closing. We arrived at 5:15 pm. This can be verified by the CCTV. The Uhaul person had left the depot for the day. I got charged a cleaning fee of $28.00. I was not late and we had swept and cleaned the truck before returning it. I was very disappointed.
Debbie H.Very friendly made for a pleasant return of return
Roy B.