You should make sure if you order extra like Dollys that you have them on hand.LEONARD C.
Moving Truck Rental in Naperville, IL at BP Gas
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Naperville, IL 60564
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 6h am à 4h pm
- Dim : 8h am à 7h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Naperville, IL 60564
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
I paid for a dolly and standing dolly. We did not receivd either of them. The truck was damaged snd app checkin was very frustrating.Laura M.
U-Haul changed our original pick up location and told us that the facility opened at 6 am for pick up. We arrived at 6:30 am and the facility was closed and there were no keys in the kiosk. We tried online chat with U Haul, but they only gave us a phone number for customer service, which had at least an hour wait time to speak to a representative. Someone finally showed up about 7:40. By that time there were 5 people waiting for a rental.David H.
The truck I ordered to rent was not there when I went to pick it up. Thankfully, there was an extra truck (smaller size) that we used instead. Was told another customer had our truck at the time of my timed rental. The truck and usage of the smaller one was perfectly fine, no issues. When we returned the smaller truck, other truck was there and it was still the wrong size - which tells me the truck I actually ordered never was going to be available. I was able to get a refund and price adjustment from the larger to smaller truck I used. Overall, ability to actually use a truck was fine, but I had I actually ordered wasn't there. Check in and out process quick and easy.MEGAN B.
Check-in guy didn't seem to know enough about my rental and we had a hard time communicating. It would have been nice to know up front (at least very plainly) that more charges to my card were going to be "authorized" on my credit card to cover extra expenses. Knowing the exact amount upfront would have saved me a lot of hassle. That way the check-in guy wouldn't have to explain the higher amount when I showed up for my rental. As a result, you missed out on the insurance charge.John N.
Not much! It was as promised.Martin M.
Equipment is dirty, gas meter is lower than what is specified in the contract.Ming C.
I could not understand the person that checked me out, and he was very rude and short with me.MICHAEL M.
The location was OK. However when I called customer service to make reservation, they told me that the location was three miles from where I can pick up my shelves. Not being from the Chicago area, I went to that location and when I talked to the gas Station owner who informed me that I have to drive 22 more minutes to get to my loading address. Of course I wasn't happy about it. Called customer service to find out why they had send me to such far location. There was half an hour wait. Hang up the phone and took the truck as I didn't want to waste time.BILAL F.
Great dealer location for U-haul. Marketing is endless at this busy intersection.DONALD H.
This is the worst customer service I have ever experienced. I would not use this location ever again.Quincy I.
The attendant repeatedly requested my contract, and I presented him with the reservation information I received from U-Haul. After a couple e-mails, I received keys to the rental truck but was not provided with a utility dolly I reserved.Jon R.
Your agent was very helpful to complete my reservation. The truck was easily available, clean and in good working order.Thomas K.
simple processJeff F.
My rentql location was changed with no prior notification. Completely disorganized. Menioned they were not ready to do the business.CHARLES M.
The U-haul representative requires more training therefore he appeared to be incompetent. He was unable to remove charges that were inadvertently added to the rental agreement. The representative made a phone call to receive instruction for ever issue I had with this rental. I reserved 2 dollies online but when I arrived at the location I was told no dollies were available. I was charged twice for the rental because the representative checked the equipment in late. I was able to rent the dollies at another location and tried to return them to this location but of course he didn't know how to document in the system that I was returning the dollies. If you aren't in need of renting equipment during normal business hours do not use this location. There is a U-Haul store less than 2 miles away.Aikala L.
cashier at gas station did not understand uhaul pickup processChristina M.
I checked in on line to reduce wait time and minimize paperwork. The BP's wifi didn't work and they tried to check me in their mobile device. I was there for 30 minutes and they couldn't figure it out. I kept showing them my confirmation from UHaul, but that was not good enough. I finally left, never completing what they were trying to do. The truck had a half tank of gas. When I returned in 5 hours later, they still had not figured out the wifi and another customer was going through what I went through. I again left without any paperwork.Michael P.
The team at this location was very professional and very personable. They made the entire process very easy. Quick pick up and quick drop off -- a really big plus.Brian E.
Everything was goodMichael M.
WHile extremely helpful and friendly - the guy indicated that he had not been trained. We had to help him enter the credit card info. I tried to do this online however your website is horrible. I could not scan or upload my drives license.STANLEY J.