drop-off was ok not expecting anything more , people were responsiveKELLY O.
Moving Truck Rental in Naples, FL at Empire Delivery and Design
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Naples, FL 34104
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
the truck was filthy, it was never cleaned inside and out, there was dog food all over the inside of the truck. I couldnt even see out the windows.JOE S.
Ordered a dolly which was not in the truckMichael S.
Everyone was very polite. The woman at the front desk was very friendly and personable.Amanda S.
I would not change a thing the pickup and drop off went very smooth as did the moveMichael M.
The place where I was supposed to be able to drop the truck would not accept because they already had too many trucks. So, assuming I understand anything about your processes, it is my responsibility to balance your inventories around the country. Your 800 # operators kept me on hold for over 1/2 hour before sending me to a location in the next town that did not exist. Think I am crazy? Try doing a Google search for 7770 Preserve Ln Naples FL and you will find another "happy" U-Haul customer who was sent to a location that does not exist...just like me. I had to call back and wait on the phone for over 1/2 hour again to get sent further away from my destination to a site that buried deep in an industrial park . There was a Lee County Sheriff's office a block away where I stopped and they had no clue where U-Haul was.....no signage and I only found them by mistake when I saw a truck parked behind the building. Tired from my drive......being on hold.....driving all over God's green acres to balance your inventory- Unbelievable! I will need to rent another truck in the next 2 weeks to complete my move. What do you think the chances I choose U-Haul are?Steven L.
Empire drop-off location needs to return VM messages promptly and expand office hours beyond 3:30pm on weekdays.THOMAS W.
Truck needed wiper blades. There was a banging in the front end when going at highway speeds. Mirrors were worn out and would not stay in position. Either a heat shield or baffle was rattling on the exhaust and was very loud. Drivers side window would get stuck when rolled down. All in all a bad experience. Truck ran all right. Had to get truck from location other than where we set up rental.Gerhard B.
I was overcharged about 73 dollars because they poorly documented the mileage. Luckily I had photosKerru D.
after hours drop off no one was around. However, the phone customer service person was very rude. My phone is based on Google Chrome, they said I had to re-install a different web browser to check in. Its not my responsibility to accommodate your short comings.MICHAEL A.
Best experience moving!!Alex L.
You guys suck $144 for a rental is outrageous. Will never use again.Jose P.
Who closes at 4 and opens at 9? This is a long distance haul. Ridiculous!rajkumar A.
no problems at all, very niceJohn P.
Worst experience ever and i will never use them againJohnny M.
Very scary location. Non clean. You charged me extra $14 forcefully. Please return my $14 ASAP.Girish K.
I would NOT recommend U-Haul in Jeffersonville, IN to anyone!! I scheduled a hitch and wiring installation and after NUMEROUS trips there (and to the Louisville, KY location to pick up parts) the install was NEVER completed because the â€œhitch guyâ€ quit.LEANNE M.
We apid for an extra day just n case and were told we would get our money back if we didn't need. We dropped off on a Sat AM and have been arguing our $20 refurn holding on the line for upto 30 minutes telling our same story to NO avail!!!!Lynn C.
The seat in the truck was not comfortable for long periodsRobert C.
Don't send out junkKenneth M.
Air conditioning did not work and seatbelts light stayed on at all times. Driving 4 hours with no air in Florida with 95 degs plus weather is not good customer service. When I rent a vehicle I expect it to be mechanically sound and check out. Truck could have been cleanee.John D.
The rental agent gave minimal information and was not very personable. She didn't offer any direction regarding filling the gas tank to the level it was checked out at. We're extremely frustrated that the pick up was changed from where we reserved the truck. Completely bait and switch - our size trucks are never available at the location we reserved. This added 1 hour to the start of a long day and it was never brought to our attention that it had changed so we showed up at the original spot. Unlikely to rent from U-Haul again for this reason.Dan M.
Just be a little bit more helpful. With hooking up the trailerReince R.
Get the drop off web site up and working would not allow me to take photosJAMES C.
It was fine. An ongoing distribution center with a u-haul side business. Not pretty, but served its purpose. no complaints. folks were friendly and helpful.Rick S.