I originally ordered a truck Friday after hours and couldn't complete my online pick up. I was extremely frustrated. A service agent did rebook me for Sunday morning but unfortunately at a further location tha I originally wanted (2 locations on the same street). So not only did I not get the truck at my preferred time, but because of the longer distance, it cost me more for my rental overall. I'm not satisfied with this experience
PATRICK S.
Prince of Wales market
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Nepean, ON K2C3W9
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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I'm not pleased with my experience with U-Haul. Yes it got the job done but it should not have taken me a whole hour to get the actual vehicle. The app crashed twice and when trying to submit the picture of the license the customer service representative was not helpful at all. It all became very frustrating. Your system needs to be quicker and more efficient…people have places to be.
Joshua G.This was the absolute WORST experience I've ever had with any rental in my life!!!! The van I rented was FILTHY and had brakes that didn't work properly!! I filed my complaint and was supposed to hear from a manager to discuss a discount ans never heard from anyone and now you guys automatically charged my card for the FULL amount without notifying me!!! I will be taking this matter all the way to top management and will be demanding a FULL refund!!!
amber D.The mobile app didn't work properly. The equipment add ons were not in the truck, they were in the convenience store. It was very confusing and took 40 minutes to get the truck picked up.
IRENE D.The gentleman who served us was amazing, will go back to this location again.
Zsolt F.