Rude owner to a customer who was forced to wait 2 hours for store to open; yelled at the cx not to give him attitude. No apology, no asking for forgiveness; just got angry at the cx when the cx complained about the wait. Impolite to me. Just an idiot of an owner.Catherine D.
Moving Truck Rental in Nepean, ON at Water Mart
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Nepean, ON K2H1A5
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 4h30 pm
- Sam : 9h30 am à 3h30 pm
- Dim : fermé
One-Way and In-Town Local Rentals in Nepean, ON K2H1A5
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Mileage charge was way over! When I called to discuss it I was told that the odometer was in miles and not kilometres which only makes matters worse. Google Maps says I drove the truck 52km, which is the same as what the odometer read when I returned the truck. When I got the bill the next morning, it was showing that I had driven 68 and when converted to km I was charged for 109 instead of 52.August W.
U-Haul called me two days before my pickup, and tried to move my previously confirmed pickup location to the far end of the city. When I protested, it was moved to here (still 15km out of my way). I also ordered a pack of furniture blankets, which were not available when I arrived to get my vehicle. Some of my furniture was damaged in the move, and I think this is partly the fault of U-Haul not having what I had ordered 10 days before. The person working here was friendly and helpful.Alex G.
Horrible experience coming up to this day. My reservation was moved 4 times by 4 different people. The charge was also more then quoted. Will not be using again.Emma B.
The truck & location were fine (although the truck did not drive like a van as it was a very shaky ride). I was disappointed to have zero gas in the truck (gauge was below empty) when I picked it up. I was very tempted to drive on fumes upon return.Erik K.
Compared to some other locations, the operator at this location is friendly and helpful.Mimi H.
I rented 2 dozens Furniture Pads and none were in the truck. I try to call the place the day before the move to make sure everything was there and couldn't get a hold of somebody there... Tried 3 times for 30 minutes holding the line each time.Jean-Maxime L.
Dropped off the truck in the evening and no one was there.Richard M.
Absolutely nothing as the service was exceptional. I am especially appreciative of the agent who responded to my call regarding my lost/misplaced eyeglasses. Thank you!Michael C.
For starters u could give a hoot bout ur customers..the folks where I picked the truck at was more than amazzen..caring and above and beyond truly there for ur customers..cant say the same about ur booking dept..maybe they should be better trained and taught.not lie to ur customers..I TOLD THEM 4 TIMES I ONLY HAD A DEBT/CREDIT CARD AND WOULD THAT WORK FOR THE FULL TRANSACTION AND WAS TOLD YES IT WOULD ONLY TO BE TOLD NO WHEN PICKI G UP THE R TRUCK..ONLY CREDIT CARDS OR $300 CASH DEPOSIT..THEY DONT TAKE DEBT..SUCH A SHIT SHOW..I LOST TIME..CASH..AND MY TRUST IN UR SERVICES..THX FOR THE VERY LARGE HEADACHE..JUST A REMINDER THAT THE FELLOW WHERE I PICKED UP THE TRUCK WAS WONDERFUL...A LUCKY THING FOR UR COMPANY AND VERY LUCKY FOR ME...Patricia P.
I want to take this time to say that the Watermart location was amazing. The team at watermart should be made aware of how awesome they are. There were a ton of issues with Uhaul and watermart went above and beyond to help get those issues sorted. However, I am extremely unimpressed with Uhaul and my overall experience. You book over a month in advance and the day before you are supposed to move get a call to say your vehicle isn't ready for the day/time you want. I had someone flying in to help with the move and the day before was made aware that we may not have a truck to move anything. The system is unbelievably flawed. I called Uhaul to get it sorted and they were no help. Brushed me off, didn't care, just said â€œwell there's a lot of people who want trucks this dayâ€. So it's my issue that I booked a month in advance and others wanted trucks on the same day? They ended up directing me to a number of their scheduling team, only for me to find out after I hung up with the representative that this scheduling team number is out of service. Luckily we called watermart, told them the situation and they were on the lookout for a truck for us. Completely unprofessional service by Uhaul. Water Mart saved the day!Erin B.
you may want to talk to your 3990 Prince of Wales location, I had requested drop off at this location as its a few KM from our home. they sent us an email informing us to take it to another location. this is what they sent; Good afternoon, Sean This is Uhaul @ 3990 prince of wales dr. Nepean, ON. Due to the limited parking space in our gas station, we won't be able to take any Uhaul one-way drop off now. Could you please drop the trailer to any other locations in Ottawa if you feel convenient. Other Uhaul location in Ottawa: 5-2006 Robertson Rd, Nepean, ON K2H 1A5 110 Bentley Ave, Ottawa, ON K2E 6T9 2720 Queensview Dr, Ottawa, ON K2B 1A5 383 Coventry Rd, Ottawa, ON K1K 2C5 15 Campbell Reid Ct, Kanata, ON K2K 1X7 1725 Dunrobin Rd, Kanata, ON K2K 1X7 Thank you so much for your understanding and cooperation.SEAN M.
The truck still had garbage in it from a previous rental. I did not book to pick up at this location and it was miles from where I wanted to rent from. I reserved for an out of town trip and the vehicle was no where near full so I had to get gas as soon as I got in the truck. Not to convenient considering I was renting for an 800 km trip. I had a reservation at a different location and was not informed of the change in pick up location until I arrived at the location I had chosen to pick up which was near where I needed to be. It was a twenty minute drive to the other location. The clerk asked me where I was dropping off the truck. I told him I had scheduled to deliver in Windsor. He asked me to pick a location. All the choices he gave me were in the United States. Obviously not possible not convenient.Brad H.
Be prepared for changes to the size of truck and to the locations for pick up and drop off. Having changes to all three had added extra stress to the whole moving experience.Mae W.
Quick, painless and had after hours key drop-off so I didn't have to keep the truck longer than i needed to.. Highly recommended.Scott B.
Convenient location and great customer service.Byron R.
Efficient and friendly service.Mark H.
Family members have used this location in the past, which is why I chose it this time when I needed a truck to move some furniture.Brad C.
Very easy return - as it should be. The location's parking does not easily fit a large truck, but has plenty of space for you to park it.Igor B.
Staff is professional, helpful and friendly. Renting from u-haul has been an excellent, hassle-free experience. Keep it up and thank you very much for outstanding service!William Bill B.
I ordered 12 blankets and a dolly, neither of them were in the truck when i picked it up. I also got charged twice for the same truck rental. Not pleased at all.Jeff B.
Great location, had issues booking online (it changed my reservation to another week and a city 300km away), so I ended up booking directly through the location. Super easy to book and friendly staff. Would recommend this location for sure!Krysten M.
Very personable and helpful. Very quick interaction, appreciated in this time of COVID.Tim C.
Stop trying to rip people off with your online booking, It purposely wanted me to go to the east end of Ottawa to pick up a truck going west. At least 35 km further. It did it on my first booking as well made me drive 10 miles past a dealer that had plenty of vehicles I wanted. It even changed my drop off location, there is a location within one mile of me, and it wanted me to drop it off at least 18 km away. Its just not rightDayton L.
It was very nice and friendly people and they serve has very fast everything was excellent and thank youMehrajuddin A.