The drop off location in New Westminster was not as good. There was a lockbox behind the Gold Coin Garden Center in New Westminster, but I was not given the code to open it, and there was no help at the Gold Coin Garden Center, as nobody was there. I called UHaul and spoke to a representative, who was unable to find the code. I spoke to someone else at UHaul who said to put the key through the mailslot of the business next door, as they sometimes work together with the Gold Coin people. So that's what I did.
Kevin Cole
Golden Coin Garden Centre
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in New Westminster, BC V3M2B2
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I did a 24 hour drop off, and the location's drop box was not accessible unless I called customer service. I was trying to get help in the middle of the night, in a back alley parking lot, and kept getting disconnected from the Live Chat for some reason. I even up trying to request a callback, didn't get a callback, and called the number instead. All the Customer Service reps were as helpful as they could be, and in the end the rep had to give me a code to unlock a l black *unlabeled* lock box to leave the key in. This information was not available in the app. I would have appreciated a phone number to call if I could not find the lock box, perhaps the app can be updated to include it at that step? Otherwise, it was a good experience and customer service was truly as helpful as they could be, and I'm very grateful for their help.
Selina Agbayani