Clean the truck windows and steering wheel.DEYATA E.
Moving Truck Rental in Newark, DE at Ed Pretko and Sons
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Newark, DE 19702
(@ West Park Place)
Services dans cet établissement :
- Lun - ven : 9h am à 5h30 pm
- Sam : 9h am à 5h pm
- Dim : 10h am à 2h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Newark, DE 19702
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Uhaul has issues with the app that allows you to pick up the truck before bussiness hrs. The business and the national customer service representative were not on the same page. The rep said the business did not process my request to pick up the truck at 730am and the business staff said they don't do that because of computer glitches. It resulted in a 1.5 hr delay and had happened before. U-hauls system stinks. My resting is based on the location, but make no mistake usual is poorly operated nationally.MORIEL M.
Nothing...everything went smoothly.NICHOLAS B.
Just like it is supposed to be!!BARRY S.
Fix milage gauge i was over chargedDAMON A.
Location was perfect and I was allowed to pick up my truck early. Clean and the person whom we spoke with was very informative and personable.DARRELL H.
Reservation system needs to reflect rental facility's submission on the status of equipment...Regional U-Haul showed trailer rentable but manager said it was submitted as NOT rentable due to trailer condition from last renter. Had to rent a smaller trailer.NICHOLAS B.
This is a BAD REVIEW for Corporate U-Haul & NOT the rental location (Great service!). Corporate U-Haul is HORRIBLE at scheduling equipment, honoring what they promised ($50 failed reservations) & Doing What's Right for customer service! They need to look at their reservation/scheduling processes and their rules!! I was 1st scheduled for a 6x8 trailer that actually wasn't scheduled to be at the location (rental location's fault), then Regional U-Haul (RUH) rescheduled me for a trailer (moved up time 1.5 hrs which jammed up my moving plan) that wasn't rentable at another location (no trailer available now so gave $50 chk). I attempted to keep plan on track so I asked for smaller trailer (found one 31 miles away out-of-state (O-o-S) & promised another $50 Reserv check for missing 2nd reserv. After leaving location saw a trailer being returned there so I called location & was told I could rent it. I called the RUH & confirmed it was OK w/chg, 2nd $50 still coming & then cancelled (O-o-S) reservation (at request of renting location, not me). After rental completed, didn't see e-mail for $50 chk so I called the RUH. Was told no $50 b/c I recv'd one on first missed reservation. They failed with 2 guaranteed reservations, screwed up my moving sched by 2+ hours, had to go smaller on trailer size, had me driving 31 miles for 3rd & then I actually fixed the issue seeing the returning trailer. U-Haul's system really does not know the rentable status, location and/or type trailers they have available (renter facilities complain all the time). After hearing my situation, the manager still didn't get the story correct b/c of how they input the reservation system...not correct per requests & per their processes! I've used U-Haul 5-6 times in the last 2-3 months & the majority of the transactions did NOT represent my actual rental situation...one reason why denied for $50. One example...my last reservation had me renting for 8 hrs & not 2 days as requested. Especially as a repeat U-Haul customer w/2 more rentals scheduled in next 2 weeks, you would think they would â€œDo the right thingâ€! At this point, the $50 is mute, but you would think U-Haul would try to get the correct/full story and try to learn from the situation and fix the issues at hand! The manager who I spoke to really didn't care too much about any of that, just kept stating that it went against policy even though I told her she did not have the correct facts & to do the right thing as a manager...pretty sad!nicholas B.
The owner called to confirm my rental. He offered to consolidate my pickup and car carrier rental. We had a truck w/ only 9 mi. on odometer, both drove very nicely. Our return of rental was made very easy and quick. Would highly recommend this location. I am a frequent renter but first time at this location.LUIS M.
Friendly and accommodating. Good people!!Brittni J.
Second rental from this location, and I came back because the initial rental was flawless. Same this time as well. Requested vehicle was ready, clean, ran & handled well. Staff at Ed Pretko & Sons was efficient and reviewed general operating procedures as well as features unique to this vehicle. A very smooth expereince.Robert D.
issue was with online. could not reservre due to system stating what my vehicle was. even onsite had to argue with rep about the vehicle. i do not have a 4x4 suzuki it is a 2 wheel drive. but your system says it is a 4x4.bob W.
Staff was very helpful in securing a vehicle for me. Staff member always confirmed choices available I will always use this location to hire vehicles when needed.Susan Z.
Make yourself comfortable with using technology (Internet) to check-in, and if after hours -- return vehicle.Clarence E.
A bigger UHAUL sign would be better so that its easier to find. Its easy to miss.RICHARD P.
Somehow the truck was old and no back up camera. Please replace if possible.Vinay V.
Facility is pretty run down. Staff was nice and professional.JAMES A.
This place was friendly and efficient got me in and out in an orderly fashion. It also adhered to social distancing guidelines.Chanel C.
Pickup location appearance and U-Haul signage could be. I know for convenience to customers for equipment and vehicle availability, locations are strategically located. These locations seem to be very good and well placed but obviously a secondary business for the owners. Cleanliness and safety for customers need to be high on the list even though customers are only there for a short period of time and after hour pickups/drop-offs need to be taken into account.Ronald B.
Great customer service. Efficient and helpful! The best kind of care when you're busy moving!Steven H.
Have the size rental truck we requested ready and not have to use a larger size truckLARRY P.
Pretco was great but U Haul overall was a horrible experience!!jerry L.
They charged me too muchEarl D.