I reserved for counter service. However when I appeared for my reservation the employee behind the counter at this Mobile location told me I needed a code for the lock where the key was located. I told him I didn't reserve for mobile service so I wasn't provided a code. He failed to help in anyway. I called U-Haul customer service who then transferred me to another number that kept ringing then putting me on hold and then back to ringing with no one answering. I was left at the location for 45 minutes with no help from either the location or U-Haul customer service. It was a harrowing experience that I would not like to repeat.
HYUNCHIN K.
Mobil 17K
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Newburgh, NY 12550
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It took the person 4 ours to record the drop off. I delivered the van t 6:00 pm and they did not record the drop off untio 10:02 pm.
Thomas L.We attempted to drop off at the S. Plank Rd. location. No one was there.
Rebecca W.Truck was clean, but very low on gas when picked up.
John F.Counter person should be able to assign rental. I had to wait for another person to check me out.
Lance M.