I tried an online pickup at 8:30am. I was directed to grab the keys over the counter. But there was no U-Haul office over there. I lost about 15 minutes checking all places on this plaza and was told that Uhaul is being ran by local grocery store. It was closed. I had to wait for the owner to show up and he gave me the keys. I lost more than 30 minutes on this. I am Ok if store is not working. The keys must be locked and accessible with security code from somewhere. I was dissatisfied because it took time and efforts to finally get the keys.
ILYA Z.
NM Convenience
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Newmarket, ON L3Y7R9
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- 2,5 - Cote moyenne des clients
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Clerk was on his phone for the entire check-in process and interrupting on other customers that were in the line. The booked appliance dolly and mats were not available and no other options/substitutions or discounts were offered for inconvenience
Alexey N.They charged my credit card and there was no key in lock box . We did not receive the truck and it delayed our move. No one could rectify the situation. There were several reservations that were not made by me . I was charged 3 different charges from 3 different locals. Never got my vehicle. Poor service
Suzanne Jeanne S.Truck was filthy. Mud on floor and steering wheel, food crumbs, empty dipping sauce containers and paper wrap on dashboard as well as cardboard and dust in the back. Also the fuel tank was empty. I had to spend time cleaning and filling up with gas before using the truck. Dealer was not accurate with the fuel gauge reading upon returning the equipment. I had a bad feeling about that and felt that I was taken advantage of. I had a similar experience in the past with another small U-Haul dealer. I never had any problem renting directly from an actual U- Haul location.
ELIE K.Not only will I not recommend this location to a friend I will endevour to let as many people as possible know to stay away from this facility. This facility has lied about the fuel not being replaced to the level where it originated.
Murray M.