First time I hav rented a uhaul. It cost us $749. I was told I could save money if we dropped it at certain location, (which was out of our way but it saved $.) Aftr a discussion with another employee she said we could NOT get that offer! Neither of them told me if I simply went online to reserve the equipment (26ft truck & car trailor) we could get the offer! The following weekend we rented another 26ft truck & a 6c12 covered trailor. That time I DID reserve it online. I told the same guy (employee) about my first experience & I felt they should have explained how we could save that $. He got cocky with me! But I made my point!! I also feel they should explain protocal on returning the equipment. Anyway I was going to leave bad review until yesterday. After second rental I got a msg of an additional charge of $81,68 was charged to my card. I called & got a very nice & helpful cust serv rep named Ndu. He refunded the mistake on their end. I also told him about my first experience & I told him to file the complaint. Shortly after that a manager Patrick called me. He also was very nice. To my surprise he refunded me $173.+ which was my savings I could/should have got from the first rental. I told him I know he did not have to do that. It seems nowadays people are so money hungry they try to get every penny out of you that they can! But this turned out to be a trying but GOOD experience! We have to rent equipement for a third time this coming weekend & now I know the ropes & feel better about continuing doing business with uhaul! I will say this I think if any company offers a special price online you should be able to drive to & walk in the store & get the same price! We've had the same prob buying a pizza!
Debi T.
Schwartzs Bait & Tackle
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Noblesville, IN 46060
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 4,5 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Check out all aspects of truck operations. When we dropped the truck off after DARK. I went to turn the lights off and the switch was loose. Thanks for your NICE SERVICE
WANDA P.Fast in and out- I like the paperless receipt-
Mark L.I've been to Schwartzs many times and as usual the staff was great. They had my information completed before I got out of my truck. Friendly and quick.
Douglas L.Foot well and tires muddy; cargo area dirty. Vendor indicated it has JUST come in before I picked it up. HOWEVER that didn't upset me. The entire staff, especially the gentleman helping me, were very personable and fun. They made me feel like an old friend! I'll rent from them again!!
Cynthia P.