Drop off location was easy to find and park at, but the staff working that day were unsure about the process to return the vehicle. they were however very friendly and tried their hardest. We ended up using the online app for dropoff, which worked just fine. We will pick up from this location in a few weeks so we'll make sure to use the online app for pickup, so it's as smooth as possible.Ioan T.
Moving Truck Rental in Norfolk, ON at St Williams Gas & Variety
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Norfolk, ON N0E1P0
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4 Average Customer Rating
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This has nothing to do with the pick up location - I just found it ridiculous that I could "reserve" a truck from a specific location, when it wasn't even possible to pick up from there in the first place. Driving an hour and 20 minutes out of the way was not worth it, even with the discount given after complaining. Ridiculous system.Caitlin T.
returned the truck at 10am. They wrote that I returned the truck at 1pm and charged me for a full day. Also, charged the insurance for the day that I didn't actually use the truck. Totally unethical. this will be the last time I ever use U-Haul. Other friends have said the same thing and have now used other rental companies to rent their trucksGeorge S.
Fantastic personnel, highly recommend. Friendly and very helpful.Michael W.
Interior wasint clean and cargo area had old moving blankets left in in,ethan W.
Was really great timing was picking up an new car in the area and had issues.Eric T.
Make sure customer gets a clean truck not dirty inside and outETHAN W.
Nothing was cleaned and I had to sanitize the truck myselfWayne P.
The location was great. However, U-Haul needs to resolve all the issues they seem to be having with their website. Also, when a customer arranges to pick up and /or drop off a truck at a specific location, UHaul themselves should not just change it. Locations are specified for a reason. Hopefully this is also a website issue.Greg C.
You should provide the trucks with a full tank of gas because its alot easier for customer to just fill tank when done with the truck, otherwise great experience even the change of pickup location was for us not an inconvenience.connie J.
When booking asked for different drop off area and they put in return to same location. So if I dropped off anywhere else it would cost me triple the original price.Mike V.
While we were completely satisfied with the service at the locations for pick up and drop off the actual uhaul experience has been difficult both times I've used it. This time, despite booking almost a month in advance, there were no covered trailers and I had to pick up the open trailer I was force to used instead AN HOUR away from my home. 2 HOUR ROUND TRIP JUST TO PICK IT UP. The extra cost of hauling this trailer (not the one I requested), not being able to load it up until we were ready to move since it was wide open turned a simple trip into 16 hour day. I cannot forsee myself using uhaul again for this reason.Constantinos C.
I had my original reservation in Hamilton , Ontario that i had booked 1.5 months in advance I was then moved to pickup my truck in Simcoe which is 45 mins away Last minute i was then moved again to pickup my truck in Turkey point which was 2 hours away. I was only offered a $50 reservation guarentee and 200 free kms ( i only end up using 80) when it cost me more than that in my own gas to go and pickup the truck. This whole disaster was poorly managed and i dont think you should be able to take a reservation if you cant guarentee the truck being at the location.Mark M.