Great service. Could not ask for mor!dana G.
Moving Truck Rental in Norfolk, VA at Lakewood Ace Hardware
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Norfolk, VA 23509
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 6h30 pm
- Sam : 8h am à 5h pm
- Dim : 10h am à 5h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Norfolk, VA 23509
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
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Nothing, other than making it free.Donald S.
Cab of Truck was filthy and had a bad smell found chicken in the passenger door. $108.17 and had to clean up someone else's mess as it was making me sick driving the truck. Checking the truck back in was 45 minutes because the tablet they were using kept freezing up and the lady ended up having to call too get me done and out the door. Very dissatisfied.FREDERICK V.
Was closeLESLIE DAVID T.
None right now.BRANDON R.
The guy that waited on me was very impersonal I had to ask where do I park the truck I saw no trucks at the front of the store they went to the side of the store there were no signs the store it was part of the Ace hardware or something I'm not sure was hard to get in and out of the aisles almost look like a fire hazard I know I was there just to drop a truck off the guy didn't check the gas which I made sure I put gas in it but he didn't check the mileage he did none of that maybe he's having a bad day maybe he was tired I don't know nonetheless not that personal Percival other guy but Saturday afternoon I wouldn't go back into that store claustrophobicTerri S.
I pre paid for my mileage didn't go over and for whatever reason only got $34 after paying $162 and change expecting to get my FULL deposit as I did last time unfortunately it didn't happen that way had to call Go uhaul where the rep helped me as much as she could currently waiting on manager to call meShelita M.
Acted like they didn't have a truck for us. Had a reservation for 10:00 but told us they were too busy to help. What's the point of a reservation? Truck was DISGUSTING. Had check engine light on. Reserved a dolly. Told they may or may not have one and we'd just have to figure it out. Dirty location. Rude staff. Gross trucks. We would never come here again.Lauren B.
The back of the truck could have been swept out more for my liking, but it had no effect on the kitchen cabinets we moved.Lee D.
Naomi, Bob and Laura and the crew there really went above and beyond to get all the items we needed for our move. We had to change to a 26 ft truck at the last minute and they really came through including helping us get truck share up and working to pick it up a little early. 10 stars if I could.Bruce B.
May wish to indicate this is ACE hardware location in shopping center.Robert J.
The truck at this location was very old and need to be discontinued. The steering and handling of this begin was very dangerous. I've drove uhauls in my past and never did I have one this bad. I was able to bring the uhaul back safely but It was very unsafe. This location should no longer have uhaul service. They are unorganized and a huge mess.Calvin S.
I will never use uhaul again, so recommending this to a friend is not applicable.JASONROBERT B.
More staff the wait was too longJAJUAN, AHMON W.
I reserved 2 dozen pads and only 15 were available at this location. The system needs to be fixed so that expectations cannot be met. This is problematic when one is planning a move. This situation also happened to a friend. He had to go to Wal-Mart and spend lots of money on cheap mattress covers and bedspreads.Leslie A.
Reserved location 2 miles away and was told my reservation was on Tidewater drive over 20 miles away in a difficult place to pull out of. Uhaul door was locked and required my going to hardware store on other side of building and having them call. Terrible experience. Uhaul person expected ME to hook it up too. I'll need another trailer in two weeks at Greenbrier location and if it happens again I will make other plans and not use you again.William L.
have your other reps well trained with using the software. I initially wanted to pick up the truck on the 27th to get an early start, however for some reason the system wasnt working. I had to go back the next day, all that had to be done was restart my contract and got me out in less than 10 minutes - thanks to KURT out of the U-HAUL NEIGHBORHOOD DEALER on 3533 Tidewater Drive located in Norfolk, Virginia! He should be in management with the way he handled my dilemma.Maria O.
Most of the employees seemed unwilling to work. Only the man who actually rang me up seemed to care whatsoever, and to be honest the guy deserves a raise for doing the work he did, especially in 110 degree weather.Ryan E.
Wait time in the store was longer than expected after online check ingeorge S.
We were picking up our rental at 8:00. The woman who was waiting on us was not nice. She was overwhelmed as nothing had been checked in and passed her unpleasantness on the the customer ahead of us and ourselves. The cost was over the top and even though u-haul says they give military discounts she said we would have to take it up with u-haul directly. It was $250.00 for an hour and a half round trip. The truck we rented needed maintenance due to the lights on the dash. We have rented many times with u-haul But I think this was the last time. From the service to the cost it was a train wreck. Thank you.Jose R.
I set up to pickup by phone, but when I got there the website said no vehicle was assigned and I had to go inside. I didn't get waited on until about 45 minutes after pickup time. The employee said the vehicle that I ordered was not available. I mentioned to him that it was parked outside. Ultimately I was able to get it. I think the issues may have been both from U-Haul and the rental location.Tracy C.
When you do your courtesy call the night before the pick up, you should probably also call the locations to make sure they're ready. Totally unprofessional experience.Alishia P.
The easy online check in from UHAUL is ueslessLawrence F.
Very helpful staff to get the equipment (tow dolly) attached properly and safely. Great customer service!Bryan C.