Employees of the location should be knowledgeable on how to check a customer in.
Kathryn D
Airport Quik Mart
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Norfolk, VA 23518
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 2,5 - Cote moyenne des clients
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I'm so grateful that this uhaul is so close to my home. Everyone was polite and helpful
Carla MWhen I first went there to pick up the truck, I was told that I have to make a reservation first. Long story short made the reservation after waiting about 20 minutes for the lady to find the location. She almost wasn't sure if I was at an actual authorized dealership for you home. I felt a little sketchy myself when I first pulled in. It took over 30 minutes for them to try to check me in even though I pre-registered online had my card on file but I told him I had cash so they said I had to leave $100 deposit. They charged me $128. I was told that the $100 should be the deposit all I had to do was pay the 40 something. They tried to tell me I had to pay about $25 extra than I was supposed to checking in. When I asked what for they said they didn't know. They could not explain the receipt to me whatsoever not one line. Except for the total amounts and that's it as in what I paid. I had to call customer service two different times just to make sure I wasn't getting scammed in overcharged because I was told it would be less than $100 and then I was quoted $128. they couldn't explain anything to me as why I'm being charged so much the two customer service people said that location was overcharging people. But there was nothing anybody did about it because every time they connected me to a different location the phone would hang up. That's just a check in over an hour later and I was in a 3-hour time limit to move. Check out was even worse. I didn't feel too safe in that area that time of day because it was starting to get dark. I parked the truck beside the building myself after getting it to a quarter of a tank gas on the premises. And you need to check the camera time because they checked me in over an hour later than when I got there. They kept waiting on customers while I'm just standing there I already had turned in everything caught on file waiting for the completion. Then they tell me hold on and I'm like do I have to sign something? Yes. Five customers later they show me a number on their phone saying I owe them $233. I said no way! I've already given you $128 deposit. I do not owe you $233 more. then they tried to say I brought it back 3 days late so they had to charge me extra even though I got an extension through the app and I took a screenshot of the confirmation. Then they told me I need to call customer service right now I had left my phone in the car because I didn't need it I went to go in the car then my ride said everyone was staring at me that she has no idea what that person told them because everyone is staring at me now. I did not feel safe in that location and I did not feel safe to go back into the store it was at least 10 people in that store and they were all staring at me I have no idea why what that person told them that was supposed to be checking me out. I asked my friend to please get to a safe location and then I'm contacting you now. I was going to use the 1-800 number but y'all sent me the survey instead. During normal hours I will call someone to try to figure out what I may owe but I have no idea what they charge me for cuz now it's supposed to be $328 that I used and I know that's a lie. Please feel free to call me during normal hours 757-352-1893 Lisa alexander..
Lisa ACharged for one way used 16 miles return same day and location one month later still haven't received my credit or adjustment
Sharon BLocation had NO signage indicating it was an authorized U-Haul drop off location. The proprietor blandly told me to park the truck on the side of the building and give him the key, period. No receipt. Sketchy.
Henry H