Make an app that functions and doesn't leave me out in the cold rain for 45 minutesCody Z.
Moving Truck Rental in Norristown, PA at Ramco Collision
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Norristown, PA 19401
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 8h am à 1h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Norristown, PA 19401
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
I signed up for the contactless check in, but the u-haul website was acting up. I called the 1-800 number to figure out how to get the keys, and the woman who I spoke with, while nice, was talking to me like I was a child who never used a phone before. After about 20 minutes, I was able to get the check in website to function. I was then told the information (DL, credit card info) was not enough proof I was me, so I had to submit additional info (passport, supply a second name on the reservation) which then needed to be approved before I coupe rent the truck. I was not doing that. Bullsh*t. After another 20 minutes of trying to get info for the contactless check in, I decided to go into the office and speak to someone, and got my truck keys in 5 minutes. I recommend renting in person at this, and probably everyone, u-Haul location. Contactless is unreliable, the customer service was degrading, and the whole process was time consuming. I was trying to save an interaction for Covid safety, but it became such a chore, I opted to risk.Michael M.
You getting rebilling my account for bill that's paid, as well separating the bill.. My bank states you went in to get the money, it was there, you didnt waited 4days to collect. Please do not incur me charges. Take it all togather at once. Please adjust my account.Thomasina W.
Need signage so you can find itEric R.
Great service with knowledge staff.keithroy W.
Nothing.... everything was great.JAN R.
Owner was extremely helpfulRobert M.
They didn't seem to know we were coming (despite having a reservation) and the owner was out running an errand when I arrived to pick up the truck. He would not allow his employee to assist us and made us wait 30 mins for him to return from his errand. He was then rather rude to us when he did show up. Awful customer service, will not be returning ever again.Alexandra K.
The facility was great, truck was clean. There was a bit of construction happening at the moment which made it a little hard to enter but overall a great experience.Jaimie G.
Rich was kind and very pleasant Thumbs up ????Deirdre M.
I feel 75$ for 15 miles and 4 hours is a bit expensiveRyan C.
gas tank level was about 3 gallons less than indicated on the pickup form (form said 15/16ths, actual reading was 3/4). When I returned the vehicle I told the attendant about the discrepancy and showed him the receipt for the gas I had just purchased along with the mileage I put on the truck. He gave me a fair credit without argument.Thomas B.
I picked up via mobile app. The truck was clean and ready to go. Pretty simple process minus waiting in the cold for 20 minutes to "be verified" even after doing all of the check in the day before. The return was a little tricky because there was no indication on the app as to what to do with the key. I had to call UHaul to find a solution. Overall a great experience. This location was easy to access with ample parking available. Would rent here again.Melissa L.
Excellent staffAuria R.
I was assigned a drop off location nobody was at when I arrived. Then I was fully charged a second time for my truck. I accept the convenience fee for not doing online check in and the extra miles, but I'm not paying to rent the truck a full second time and for extra days because no one could check it on the weekend. Next time assign a location for drop off that will be manned at the time of drop off.Francis R.
Used as drop off. Easy returnKathleen M.
There was no where to park the truck. YOUR SOFTWARE TO CHECK IN THE TRUCK IS FLAWED. IT WOULD NOT PROPERLY LOCATE THE TRUCK. IT DIRECTED ME TO SETTING TO PUT LOCATION FINDING FOR THE BROWSER I WAS USING ON. IT WAS ON AND STILL IT DID NOT WORK. IT WOULD NOT LET ME ENTER THE ADDRESS MANUALLY! I FINALLY HAD TO DOWN LOAD THE UHAUL APP TO MY PHONE FOR THE LOCATION PART TO WORK. THIS TOOK, 29 MINUTES TO CHECK IN MY TRUCK AT 11PM IN THE RAIN. RIDICULOUS. i AM PHONE AND APPLICATION ADEPT. YOU ARE LOOSING CUSTOMERS WITH THIS I PROMISE!Gregory K.
had a major problem with rude and dishonest person at norristown Corp location before going to Ramco. I was also promised a discount that I did not receiveMichael G.
The key return was a little confusing. There was a lockbox that had Uhaul logos on it but the app did not prompt me with a code for those lock boxes. They door happened to have a key slot, which is where I returned the key to.Justin H.
the app was totally useless as was the "start a conversation". when I asked a question it replied telling me to have a good trip!!! If Rich hadn't been at the location I don't know what I would have done as the app kept asking me for more picture of my license then said there was an issue with my cc when there wasn't.william H.
The only reason I am giving them a 3 star is because the mileage was incorrectly written on the form which caused a lot of issues for our after hour truck drop off.Gaurav P.
I've rented from several UHaul locations. Rich from Ramco Collision provided the most quick and easy transaction to date. He confirmed the appt and we were on our way in less than 10 minutes. Thanks to Rich!Colleen W.
Display the u-haul sign better, almost missed it. Awesome service!PATRICIA R.
Won't ever be renting a UHaul in my life ever again.Lee D.