This was a very unpleasant situation from beginning to end on Dec 8,2022 dealing with Rich at Point 24/7 I would say to many issues fromâ€¦NO gas in the tank to dirty inside the track to a broken cup holder also showed a wrong milage in the dashboard compared 3-4 miles off what they have in their application as you check in the truck, I brought all this issues and more to Rich and he simply said I will give you $35 discount if you bring it back with a little more then a quarter of gas tank. (I DID BUT NEVER GOT A DISCOUNT) But I couldn't believe what I was hearing and the rest of the issues will talked about later when you return the truck. He really didn't care about me wasting my time on my side he was just focusing on repairing a car he was working on NOT even an eye contact, worse customer service I ever experienced. I was just dealing with a deadline and movers I hired just awaiting for the truck. I took the 26' footer truck and I wasted more of my time at the next gas station waiting to pump gas and the worse thing was going in the freeway, I couldn't go passed 55-60 miles because pressing on brakes started to squeak and the truck started to tremble. Definitely this was a nightmare because I call customer service at the end and mention in detail all these issues when I dropped off the keys in a dropped box. To put the cherry on top they end up charging me twice on my credit card that overdrawn my bank account. I'm Still waiting for Uhaul to reach back to solve this matter as I attempted to call and email for the third time. I just emailed Mallory and provided pictures as well. hope to get a positive solution soon.Hugo T.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in North Hollywood, CA 91605
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