I was charged twice (once by U-Haul and once by the pick up location). I had ordered blankets, boxes, and a dolly. The location only had a dolly.
ADRIAN G
Anthem Oil Norwalk
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Norwalk, CA 90650
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First, they didn’t have the dolly I reserved in the truck and it took 10 minutes for the associate to find one. Second, they didn’t have the blankets I had reserved. This took an additional 15 minutes to then be told that they have no blankets and they would refund me as I was already charged for them. I asked for a receipt showing the blankets removed, the associate printed a copy of the receipt still charging me for the missing blankets. The associate hand wrote on my receipt that I would be refunded. Third, the truck was filthy with old water bottles and trash and leaves in the cab. The inside of the cargo area was not swept clean and had dirt and leaves in it. Fourth, the associate informed me that if I parked in their parking spaces, I would most likely have my car stolen! She told me to park on the busy street or neighboring shopping center rather than in her public parking spaces. That is really odd. My reservation was 7:30 am and I checked in at 7:30. I didn’t leave the lot until 8:15 am as I was given the run around from the associate who seemed as though her and the manager enjoyed playing games. I had a tight window to move and this location wasted 45 minutes of my 12 hour rental. So basically it was a really bad experience with this location and I would like some sort of follow up with a U-Haul representative explaining to me how this could happen.
Justin TShould be easier drop off options
YOUSUF HEverything good
JOSE NSame as above. The online/cloud based check in process was very slow and inconvenient. Too many steps for the customer.
NEDY W