I originally reserved a 10' truck at a location that said it would be available. I specifically did not choose a location that said that equipment was not available. However, my reservation was changed by U-Haul the day before my pickup to a location 40 mins from the original pickup location and 60 mins from my house. I called, and the agent immediately started reciting the fine print that reservations are basically meaningless and that uhaul can send you to another location. I asked that I be rebooked for another location closer to my home, even if that meant a 15' truck. So, the agent booked a 15' truck at this Oley location. I asked if one of the several U-Haul sites closer to my house had a 15' truck available, and she immediately said no. I passed two of those sites that day, and they did have trucks on the lot. She didn't even look, she told me she selected the closest one to the original rental spot. The Oley location had virtually no cell phone signal, and I was walking around the parking lot trying to get the pictures to upload for the app checkin. The agent made me upload my photo 6 times. It took me over 40 mins to check in. In the end, the shop had to call and do it over a wired phone. Not a great experience at all!!
Joshua Middaugh
Bridges Towing
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Oley, PA 19547
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Vos précieux commentaires nous aideront à mieux vous servir.
The pickup location was changed by the agent to over 10 miles away when I got the unit I had to retrace me route to where I needed the unit they charged me for extra miles when they changed the location. This caused me to have to pay for extra miles that I didn't need but was charged for any way. This location is not honest or reliable to customers if they are going to send you some other place and charge you extra money . I would not recommend them at all to anyone. I am very disappointed
Loyd RowellThe phone app check-in was challenging for me for the first time. Maybe next time I will know what to expect now and things will go smoother.
Charles DeboerNo cell phone service at location for mobile pick up, rented Dollie’s not in truck, truck window left open in the rain the night before pick up, incredibly rude customer service
Steve ScheuringThe parking lot is full of very large craters and potholes, making it difficult to navigate with both my personal vehicle and the truck.
JEFF JACOBS