They ripped us off, we had a short move , a grand total of 14,5 miles, I put 3,5 gallons if gas in the truck before I returned it which cost $14 and they charged us $11 more for gas......so $25 in gas to use the for 14,5 miles.....skip this place and go somewhere else.
Brad G
Armor Storage West Olympia
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Olympia, WA 98512
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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The customer service is abysmal at BEST! The guy at the counter was initially nice when I was renting the equipment and saw that I was in need of a 10' truck. He processed me out quickly. I told him I just needed it for a few hours and didn't need any pads or the dolly nor did I need the equipment insurance. Said ok and I zipped out. When I came back after only using the truck for 3 miles from parking spot to parking spot I wanted to talk to the guy because he added the insurance that I told him I didn't want nor need. I had to wait outside the door for him because he was out of the lobby doing whatever he was doing. There was a "contractor" in the lobby on his cell phone doing whatever. He came to the door and said he would be back in 5 minutes. He took 13. I finally got to talk to him and told him what happened and he said I need to talk to U-haul because it's their fault and he can't do anything about it. I said I reserved it with declined coverage and showed him the screenshot. His attitude changed and he became dismissive and tried to rush me out the door. I said I needed this fixed as this is the first time I've been told that this is a mandatory charge and that U-haul is the only one that can fix it when it was a charge that he added without asking and said it would be on the estimate but not on the bill. Then I asked him if he could go verify the mileage and gas so that we can close this out and he said he would take care of it later and that they would bill my card the final amount. I was no more than 20 yards away and there were still 20 minutes before the location closed so there was plenty of time. He said he had other stuff he needed to do and that that wasn't a priority. I told him that I waited outside of an open location during business hours for 13 minutes and he couldn't take 3 minutes to go and do the final inspection to close out the bill. He blatantly said "NO" and that I will be charged later. Then he ignored me so I left. I called U-haul and the rep said that the location should have removed it. The charge is still there at this point and the next step is calling my card company. This is the first time I've ever been treated like this at a U-haul location and lord knows, I may as well have stock in them at this point.
Ralph GWonderful customer service at this location!
Zechariah DWhen I received the U-Haul, there was blue paint inside. When I returned the U-Haul, they charged me a cleaning fee saying that I spilled paint. I only packed up tools and glass products. I never put anything in the back that had liquid and all the boxes were clean and dry when I removed them. How many other people have they charged a cleaning fee for something that was there previous? Makes me think I should have gone with Budget Rental or something else. Not happy at all.
Eddie HThe lady who helped me was just great. I would definitely recommend it location to a friend.
Steve H