I would rent a wagon and walk my stuff down the street before using this place. Charged me for a 3 day rental when it was 1 day. Padded the mileage by 69 miles. I took pics of odometer before and after. Charged me for 30 moving blankets instead of 10. When i contacted him he blamed uhauls website and I had to contact them. Who entered the numbers? He did. Terrible experience.Frank P.
Moving Truck Rental in Omro, WI at Master Carts LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Omro, WI 54963
(E of Webster)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 9h am à 3h pm
- Dim : fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
One-Way and In-Town Local Rentals in Omro, WI 54963
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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Place was dirty,disorganized and trailer was not prepared for my pick time. Had to wait 45 min before everything was done.Pierangelo S.
The equipment wasn't stored on site at this location. You had to drive out of town to pick up the truck which added miles.Tim S.
There was a container of cigarette butts on the ground right under the key drop off leaving a most unsettling smell.Dustin R.
The staff there went above and beyond!!!ROBERT C.
The gentleman at Master Carts in Omro was not scheduled for my drop off but just happened to be working on another project. I so appreciated his insights as the mobile device check in was such a joke. Did the think tank at uhaul ever go thru a check in AFTER unloading a truck in 20 degree weather at night? Then creating a photo gallery when you just want to be done? K.I.S.S. my check in.Sandy W.
At both locations the employee had no idea I was expecting to pick up or drop off. Both said they had never received any notice from UHaul. I think these two locations are ok but if corporate isn't going to help them do their jobs...Stefanie K.
No one working there that was able to help. The worker said "we don't do any paperwork for you at all for drop off. You need to figure it out"John P.
After reserving a truck about 6 weeks in advance, I found out the day before that the pickup location had changed. The fact the location had changed really wasn't much of a problem. The fact the pickup spot didn't open until 9am when I had set it up for 8am put everything I had set up an hour behind (including hired moving help) this is not the fault of the pickup location. It is all the fault of uhaul itself. Had they given me enough notice, I could have done a 24/7 pickup . This is obviously a common issue since they guy in line before me had the same problem, but he wasn't given any notice at all.LINDA M.
Your booking people messed up ROYALLY. They told me that there was no truck available in Redgranite, Wi where we lived and we would have to go to Omro, Wi 30 miles away. then when we went to Omro the representative there didn't even know we were coming as he had received no prior notice. He got us a truck and a half hour later I received a call from the representative in Redgranite asking if we were still coming to pick up the truck. I apologized to him and said I had received a text message telling me to pick up the truck in Omro. Your reservation person caused an inconvenience to me plus the men in Omro and Redgranite. I have no complaint about the men, just your phone rep. We lost an hour and a half loading time by going to Omro and having to wait for a truck when we could have had it in 10 minutes from Redgranite. The only way I would ever use U-haul or recommend it would be to work directly, in person, with the local rep. and that certainly is not as time efficient as online.Eugene B.
Very nice guy. Would definitely go there againJay M.
Very nice guys! Really helped me.MICHAEL M.
good as alwaysrobert M.
why send me out to omro to pick up a truck for you. when i got there there were 5 other vehicles i could have used just sitting thereKyle R.
Nice people!Barbara J.
Very accommodating, even helped get me a price break due to Snow Storm.Kristin N.
keep up the great service.lyle D.
The customer service department definitely needs more training. Wednesday when I picked up the trailer the lady put that I didn't know where I would be dropping off the trailer. I was then called 3 times in 2 days to find out where i would be dropping the trailer off. I missed the first call and they immediately called my husband and he didn't know the answer. When I called back I spoke with a lady who was very understanding when I told her I wasn't familiar with the area we were traveling to so I would contact U-Haul back on Friday once we arrived at our destination to let them know. I was called again the next morning by a lady wanting the exact same information and when I explained to her we were unfamiliar with the area she proceeded to tell me where I needed to drop it off at or I would have additional fees added. It was extremely unprofessional. I will not be renting from U-Haul in a few weeks when we need our box truck to move across the country.Staci G.
The owner was on the ball, the assistant not so much. The truck was clean but it was out of alignment. I had to steer to the left to keep it going straight down the road.Terry K.
I had to call the day prior to know where to pick the truck up as I made the reservation online. The location was not in the same town that we live in and had to travel 20 minutes one-way to pick up the truck. After discussions with uhual reps, it was because it was a one-way trip. When I spoke with scheduling, I said I was coming at 8:00 am and received email confirmation. Once we arrived at the location, the owner was not there and running errands. We had to wait over 30 minutes for him to show up to sign off. Just kept saying they thought we were coming in the afternoon which was never the case. Slowed our moving process down as we had to wait.Nick L.
It was closed and I was just supposed to drop off the keys, but there were no other UHaul vehicles there so I really didn't have any idea where to parkDebra S.
I think the 6x12 ft enclosed trailers should be a little more aerodynamic. Other than that you can fit alot of stuff in them and are very usefulwilliam W.
Our pick up time was 8 am but they don't open until 9 so not well planned on your side and very inconvenient for me. also was to be dropped off on Sunday but they aren't open on Sundays. Again, not well planned on your side. No complaints with Master carts, but not happy with U haul.Justine K.
You double charged our credit card. The first place we went swore at us till we left. The second place another 30 miles away was nice and helpful but that was extra time and head ache after the first place.cory K.
Thank you very much !GREGG G.