Make sure the equipment is clean and that the truck has received proper maintenance before you send someone on a long distance trip with it. The truck had a miss so it used a lot more gas than it should have. There was major hesitation upon incline while driving. This trip cost me a lot more money than it should have because of this.
Lee D.
Moving Truck Rental in Ooltewah, TN at Hunter Road Self Storage
(Concessionnaire U-Haul dans le voisinage)
7070 Luther Trail
Ooltewah,
TN
37363
Services dans cet établissement :
Pour nous contacter
7070 Luther TrailOoltewah, TN 37363
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : fermé
- Mar : 12h30 pm à 4h30 pm
- Mer : fermé
- Jeu : 12h30 pm à 4h30 pm
- Ven : 10h am à 5h pm
- Sam : 10h am à 4h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Ooltewah, TN 37363
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Libre-entreposage
Nous offrons la plus grande couverture en Amérique du Nord!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
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- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 4.0
There was a huge mud puddle beside the truck that made it difficult to access the driver side door without sloshing in mud. That is all I would change. The person who helped us was efficient and helpful. She was very nice and made the experience very pleasant.
Barbara Z.- Rating:
- 3.0
Location close before hours of operation listed on door. Had to check in on-line.
JUAN R.- Rating:
- 5.0
Two comments: 1) The Uhaul app doesn't allow me to check in and obtain the key. I have to go into the office each time which is very inconvenient. This office isn't always staffed full-time. All I am given on the app is a summary of my reservation as to the time of pick up and the location. It does not give the prompt to start the process of picking up the truck. I can return the truck with no problems using the app. 2) Truck inventory is not reflected correctly online for this location. When reserving a 15 foot truck online, it never shows this location as having any availability. It always sends me to what is termed the ‘nearest location' which is 10 miles away for me. When I speak with the franchise owner, she tells me that they always have trucks available. So now I will have to contact her directly when making a reservation for accurate inventory availability. A correction needs to be made within the system.
Jeffry N.- Rating:
- 5.0
Great location and ease of access. Trucks are well-maintained and clean.
Jeffry N.- Rating:
- 5.0
The location was easy to find, the staff at the office was helpful and friendly. The truck requested was available on-site and ready for pick-up.
Kelly G.- Rating:
- 5.0
WOW Very easy to find and a great staff
David C.- Rating:
- 5.0
The only part of the vehicle that was not clean was the windshield. There were so many bug splats that it made it hard to see, especially when driving with the sun on the front of the vehicle. The windshield wipers would not clean them off and only made it worse. Other than that, the vehicle was in good shape.
Jeffry N.- Rating:
- 3.0
We got duped with our $100 deposit. Had to do a split payment because not enough money on my card. Was told $439.79 was taken from my card and needed to pay a balance of $34 with a $100 cash deposit. Was told we would get the deposit back when we turned
Joshua D.- Rating:
- 5.0
Hooking up the 12 ft trailer was quite a chore for me by myself. While there were two very nice ladies working there it would have been nice to have had a younger man to assist. I am 63 and not what I once was.
john M.- Rating:
- 1.0
When I picked up the truck, The U-Haul agent arranged the drop off point to be UNDETERMINED, & wherever was most convenient for me, which was literally right around the corner, less than 1 mile from where I emptied the truck. However, the email I received from U-Haul gave a specific drop off point address that was MILES out of the way, in a strange, illogical location on a road that was dangerous to travel late at night! (Many hills, curves, no shoulder, etc!!) Very distressing late at night after driving all day, unloading heavy furniture, & generally worn out! If the mileage limit was exceeded, I would certainly appreciate U-Haul omitting extra charges due to the drop off point agreement not following the Original agreement & so unnecessarily out of the way. Otherwise, U-Haul & their equipment served us well once again! I appreciate the 24/7 drop off arrangements! That is very convenient, especially for after-hour drop offs. Overall, I have had no complaints & have been very satisfied with U-Haul equipment & services, but on this particular move, honoring the most convenient drop off point arrangement would have made all the difference in our experience! I am hopeful for the usually more positive experience next time! Thank you, U-Haul!
Melissa M.- Rating:
- 5.0
This location was outstanding, polite, responsive. they caught the error of the overcharge for NO PAD provided yet charged $10.00 against my account.
RICHARD W.- Rating:
- 5.0
Your business is very close where I live and I would recommend it to a friend
Robert F.- Rating:
- 5.0
Customer did not leave a comment.
john M.- Rating:
- 5.0
Excellent customer service - no recommendations for improvement.
AMIE L.- Rating:
- 4.0
Check out process on the app was confusing.
Kristopher L.- Rating:
- 5.0
Everything went very good.
Douglas S.- Rating:
- 1.0
Filled a claim, trailer was rusted and employee insisted everything was connected good, trailer came disconnected and crashed into median resulting in most furniture being broken.
WILLIAM T.- Rating:
- 3.0
Make your app or website capable of uploading a picture!!!!! It took me an hour to the and get the website to work and then try and get to a rep who suggested trying the app which only partialy worked, would not upload a picture I took before a downpour started so I had to get soaked in the rain to take another picture because of an inept app that was only marginally functional.
Dale C.- Rating:
- 5.0
Really good experience. Would use again!
Kerre C.- Rating:
- 3.0
After hours drop off went well.
Wendel A.- Rating:
- 3.0
Very far out of way on roads barely suitable for large vehicles or trailers
Elana M.- Rating:
- 1.0
Doesn't answer the phone, not there during working hours, charged for days rental, for one day use.
Sherri S.- Rating:
- 5.0
I appreciated the quick check out! We tried to do the online paperwork and could only complete half of it. The UHaul website was not working well. (Tried numerous times) This is a wonderful idea for safety and efficiency. Great experience overall.
Daniel D.- Rating:
- 5.0
Great customer service!!
Stacey S.