Got email 2 hours before time to pick-up, that the pick up location had been changed. No one at pick up location to service reservation. I specifically made reservation at a complete U-Haul service location because i had spinal surgery and can't lift or hook up a trailer. Some of the trailers had flat tires, how do I know which trailer has been inspected and correct tire pressure, and is road safe? No one to inspect correct and safe hook-up ? The number on the sign went straight to voice mail. I'm paying people to wait to load the trailer. I called another local UHaul renting store and luckily they answered, and gave me number of the regional manager. He answered, and was able to get in touch with the owner of this lot, who then contacted me.. A total mess and cost of time and money !!! A horrible customer service experience !!! Had I not got lucky with those 2 phone calls of getting someone that offered to give me the regional manager number, and him actually answering, I would not have had a trailer that was confirmed reserved. Many things could easily be improved with your company.
Paul Harris
Grace Rental Services
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Auburn, AL 36830
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 2,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Terrible experience! Nobody to check you in! They say sorry having to work remote! Charged for fuel and insurance not selected. Grace rental services in Auburn is a scam.
Adam BradfordLocation was packed with vehicles and unable to park or turn around. No one there to help at 0930 am
Jason ErnestParking lot had pot wholes and made moving the trailer difficult.
ROSS GAGLIANOThis location has nothing to offer.
Kevin Rogers