Let customer know in advance this place has no physical building you can go into to set up your rental. It was a horrible experience! Information over the phone with dealer was misconstrued! Dealer was not thorough in explanations! Attitude problem! Information said was different from what was on the documents sent. Charged for things in advance (estimate) but was not the same when truck was returned! And more ! Talked to manager who stated I would receive a 25$ credit but instead gave me a certificate. Regional manager called me and was not considerate but also had an attitude when I explained what happened. He had a preconceived opinion about the events and did not project customer care. Until I just said forget it. I will never rent a truck from budget even though I am a continual user of rental cars from budget through my business entity. I will pay extra if necessary with another company rather than go back to truck rental with budget!
SARAH STEELE
Drip Drop Towing
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Orlando, FL 32804
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Évaluations des clients
- 2,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
IM STILL WAITING FOR A CALL FROM ARE MANAGER I REQUEST A FULL REFUND,READ NOTES OF RENTAL JOSE OCASIO 321-527-1175
Jose OcasioI got it at night. It was a dark vacant lot with two lights not bright enough to cast a shadow. Not safe.
Jay SwiftThe reason why I said I wouldn’t invite a person to this location is because I couldn’t find it and there no to help you figure out where to leave the uhaul.
DIANDERA GATLINTruck was in a dark, hard to find location. Lockbox was not obvious, but worse was the fact that it took almost an hour to figure out how to retrieve the truck after we arrived at the location. You're charging the customer by the minute, but there's consideration for the time lost dealing with customer service (who actually were very helpful once we were able to reach them) and no refund for extra gas put in the vehicle above the starting level even though I put in an extra quarter of a tank by accident. If I'd been short a quarter of a tank, I'd be penalized. It's never a good feeling to walk away from a transaction and know you've been treated unfairly.
Larry Cruse