When I rented the truck, it was on empty. Sales representative informed me that U-Haul would reimburse me for the fuel beyond what was in it and try to get it as full as possible. I put $165 in gas to get it to 3/4 a tank. There was no reimbursement or credit.
Andrew L.
ALJ Enterprise & Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Palm Springs, CA 92262
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Staff was great friendly and professional
Jesus Chuy D.I rented a 15' truck on September 15th and was incorrectly charged on mileage and the equipment I received at check in. When I called the business this morning, September 16th, to inform them about the situation, the gentleman on the phone was rude, condescending and essentially blamed me for the errors without even checking in with his team who helped me onsite. My receipt shows that I received a furniture dolly and utility dolly which were not included in the rental and I confirmed I did not want when I was initially checked out. Not to mention when I asked for the total I was being charged at check out I was not given a straight answer. I was instead told I was being charged for the vehicle and the insurance and that he had to add in an estimate for miles to be able to check me out. It wasn't until I checked my charges later that I saw I was charged more than the initial $50 I was quoted at checkout when I reserved the vehicle. In terms of the mileage, I ran a total of 34 miles during the time I had the vehicle and am being charged for 105. I tried following the links to verify the rental when I received it and got errors, then when I tried to check the vehicle in later that day I again got errors and wrote in to customer service to inform them and never got a response. All in all this has been the worst experience with UHaul. I am not only being charged triple of what I drove but I'm also being met with rudeness when I try and get the situation corrected.
Marissa A.Staff was incredibly professional
Jesus Chuy D.Friendly, communicative because we were late for pickup and he waited for us. Thank you would use again!
Devon M.