unfortunately it was not an easy experience. I've rented from this place before and it was smooth. This time, there was an issue with the person who was handling the account for this location. I arrived at sunoco on route 4. I walked in the store since I need to get the key. the guy at the counter called the person who is responsible for handling the key. I called the person and he said I did not have a reservation. He said he will call Uhaul to find out if I had a reservation. I waited 15-30 min outside next to the truck. I was on a time crunch since I needed to be down the shore before lunch. I called Uhaul to find out and I was connected to a representative within a minute or 2. the representative was very pleasant and helpful. She passed me on to another person and the next person had an attitude but she was very aggressive. She told me to go inside the store and speak to the person on the counter. I placed my phone on speaker and the guy all of a sudden had the key at the counter. The person who I spoke with earlier (possible name is John (Umutkan I didnt get his name)called me back and still said I had no reservation. I don't get it how all of a sudden he was able to hand me the key but before it was an issue even though I showed him my reservation on the phone and everything else. Before, it was easy and i was in and out in less than 5 minutes.dom M.
Sunoco Of Paramus
(U-Haul Neighborhood Dealer)
Pour nous contacter
Paramus, NJ 07652
- Mon–FriDe 9 h am à 4 h pm
Services dans cet établissement :
One-Way and In-Town® Rentals in Paramus, NJ 07652
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
No changesAntonio W.
Everything was fine, however when I went to input the mileage and fuel. There was a bug in which I got charged $60 dollars and I didn't go over the mileage. My contract stated if I went over 75 miles, I would be charged .99, and I was charged. Then customer service on the phone wasn't nice (not the location). One of the reps hung up the phone on me. Towards the end it didn't go well.Omar K.
Asked for someone to check me in, which was done over the phone. There was a dent on the uhaul that I was not told about. I was charged a cdw covarage charge which I did not select nor was I told about. I have had to call three times on issue, I have never had to ever do in my life! These guys are doing something shady there.Jay D.
If you state a time for pickup and then verify the time, then the van should be available for pickup and or the customer should be notified if it is not available. I had to wait an hour and ten minutes even after calling to get my rental vehicleHermena G.