Lack of attention to detail in the rental I had made me give an average rating. No dolly's or protector pads as was asked and ordered. Gave us having to find these items and purchased some to help with our move. Then had to chat with online and wait to get them refunded back to me. So made return waiting late at night to make final payment due to have to deal with the money charged returned due to lack of attention. Was exhausted and annoyed so make me think before I recommend or use this location again.
Cheva Ramirez
BSG Spencer Hwy JV
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Pasadena, TX 77505
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The Katy location required WAYYYY too much that the other UHauls we have used never did. It just caused the pick up process to take longer than expected. The other location for drop off was suppose to be open till 8pm and they were close around 445pm. Their key drop box doesn't even have a label and the whole return process took so long and just wasn't good. Never would use either locations again.
Clarissa SolizVery accommodating
Joseph LesterMore clear instruction about key return after hours.
Gerald GarnerThe location was closed for the holiday and it took me 30 minutes to be able to get ahold of someone to contact a uhaul representative so that I could access my rental truck. Daniel however was very nice and assisted me with the inconvenience. The business needs to make sure they communicate with their u-haul reps to ensure this doesn't happen again. It was raining which made the wait an even bigger inconvenience.
Elizabeth Nguyen