The customer service is excellent.WILLETTA B.
Moving Truck Rental in Pearland, TX at Elle Event Rentals
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Pearland, TX 77584
(Inside the SilverLake Business Park)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - mar : 9h am à 2h pm
- Mer - ven : 9h am à 5h pm
- Sam : 8h am à 12h pm
- Dim : 8h am à 11h am
- Retour client 24 heures
One-Way and In-Town Local Rentals in Pearland, TX 77584
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The truck was very messy.ERWIN P.
They charge me for 58$ for three hours and then they charge me another 174.73 extra and won't answer the phone nowROY H.
Very efficient!MALIKA W.
Well, will be nice if the Truck rides smoother. I felt like the drive was rough & like I felt every bump on the road. Well, this was my 1st time of being in a truck in 20 years so I don't know if trucks are supposed to be rough always of if they can smoother like cars or suvs.CHINONYEREM N.
Truck I was reserved for was not onsite. Cost me an extra hour I didn't have.Mark D.
Nothing. Great job!Johnny A.
It took us a minute to find the key box. Consider adding its location to the map on the app.Brandon S.
The parking for trailers is very difficult to get out of and back into. I ordered packing blankets and was told they were in the trailer. When we got to our destination there were no packing blankets. We were an hour from the rental location so we tried to find some material to protect the furniture from rubbing but when we got to our house it had rubbed on the hutch so now I've got to fix that. When we returned the trailer they were closed so we used the online return and noted that we did not receive the packing pads. We also called the number for the location and spoke to a young man that said we wouldn't get charged but we did. This is the 3rd trailer we've rented this year and by far the worst experience.Jonathan H.
The young man did end up eventually cleaning the truck cuz I asked him to it was dirty inside just had to wipe off some things. Now making contact with anyone in that office was very hard. I did Express my disappointment concerning that and the young Personnel was very apologetic concerning it and he handled things fairly I would like to personally thank him again . thank you for your service.Denise D.
The sales agent was amazing and understanding!Jordan J.
Excellent experience! I will definitely be going back.Nedra C.
Make sure equipment is cleanKaren B.
I chose Truck Share 24/7 to pick up my truck at 6am Saturday. The pickup was a total mess. First I ordered a 20' truck. All my emails and confirmations indicated such. When I logged in to the app to pickup it had an error that I was not authorized to use for pickup. I also noted it had been changed to a 17' truck. I phoned the U-Haul number and it took over 50 minutes before I got an agent to speak with. The agent was able to give the app access and change it back to a 20' truck. So I continued with online pick up. I chatted with the verification agent and noted that there was not furniture dolly and they said the would note that. Yet I was still charged the the dolly. When I got the keys from the lockbox they did not fit the truck. I could call back and wait for another hour but since it was about 7:50am and 10 minutes before the location opened. Now 2 hours after the 6am pickup time I spoke the the person at the location and was able to exchange the keys for the correct truck. So some of the errors were: 1. My account was not allowed for online pickup 2. U-haul support to get my truck took over 50 minutes to answer 3. Truck was changed from 20' to 17' truck without notification. 4. Wrong keys were supplied for the truck I rented. Major FAIL by U-HaulSean M.
Vehicle was very cleanLATOYA SHONTEL G.
Elle Event Rentals did a good job under the circumstances. U-haul can improve EVERYTHING for the next customer. Reservation not ready and no communication even though the rental store contacted the main office. During my search for a replacement, the agent who answered the phone didn't provide a solution and was supposed to send an email but didn't. I had to call around myself to find things out. Received trailer at same location a day late - same location so no reservation guarantee. I had the tire fixed myself because I had to get on the road so no tire repair reimbursement. I placed a ticket to have it reviewed and the manager left a message but would not answer a return call and his inbox is full so no voice message possible. No one bothered to resolve my ticket. Anybody can provide a service. Question is how it gets handled when there's an issue. U-haul failed completely in my experience.Gary B.
great guest serviceTYRONE C.
Returned vehicle after hours.William T.
The service was prompt, and attendant was very helpful.Matthew W.
The trucks were dirty. I settled for a second truck which had less dog hairs in it. You would think with the Covid-19 they could spruce up the trucks before renting them. I used Clorox wipes to clean the inside when I got homeWinona R.
Great customer service, thanks Chris!RAMON R.
Sign on the door said nobody was at the location to check in the truck. Within 5 minutes of being there, someone walked out to assist with the check in contrary to what the sign said.Cameron P.
Customer Service was phenomenal!Sharon G.
Nice location, clean and well maintained vehicles. My appt. was courteous and prompt.Charlene H.