I was not able to pick up the trailer in a timely manner. Shop was closed upon arrival. After spending 25 minutes on the phone with Uhaul trying to reschedule the trailer the shop owner came out of the shop from working. I would recommend some type of doorbell system or notification when the customer is on the premises to pick up equipment. The 45 minutes delay resulted in me having to pay movers an additional hour of work as they were waiting for the trailer to arrive.
Moving Truck Rental in Pell City, AL at Trinity Automotive
Moving to or from Pell City, AL 35125? Get FREE truck rental rate quotes at Trinity Automotive.
Get FREE moving truck, pickup truck and cargo van rental quotes at Trinity Automotive
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Pell City, AL.
Cargo vans and pickup truck rentals in Pell City, AL
U-Haul cargo van rentals and pickup trucks in Pell City, AL are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Pell City, AL 35125. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Have more info available to the customer and be more informative while doing the paperwork. Try to accommodate the customer more efficiently. Have a weekend contact phone number! Lower prices. Have staff with a clean appearance and courteous to the customer.
No further comments
Your smartphone 24\7 share does not work from this location ! The owner was amazing !! Came on his day off and got me going ... but your ap is horrible !! You need to provide an option if "your location can not be detected occurs " .... I could provide vehicle ID numbers .... I could provide License plate number .. Another customer was having the identical problem ... you need to come up with an alternate plan. Your customer service number transferred me from department to department for over 90 minutes... thankfully the owner was truly great about the situation and did what U-Haul couldn't do ....get me into the truck I had reserved and paid in full for 2 days prior to the rental date .... SHAME ON YOU U-HAUL Praises to the owner of Trinity Auto.. Great Guy !!
How more things there like dollies
Great service, answer the phone when I called an was able to to pick up the uhaul right away, an return went great
Customer service was excellent.. the truck on the other had shook, and pulled to the right
Great customer service
No one there during hours of operation even though called two days before drop off. No answer on listed phone. No posted instructions for drop off when not staffed.
Driveway horrible, man came out helped me to take off trailer only positive impact for me. Told me I didn't need anything from him, so he kept my paperwork didn't give me anything showing the trailer was returned. Didn't check it in saying it was returned, received email 10 days later saying I didn't return trailer, and was going to have to pay for missing trailer. when asking about the situation had a bit of a push back but then took care of it. Then charged me $5 extra for time frame of dropping it off, rented for 5 days returned 2 days early??? Called customer service was very helpful and they verified that now the trailer shows returned and is going to refund the money as they don't see a reason for the extra $5 charge.
This was the second location i was sent to, after the location i was told the reservation would be at told me to go to this location (and second location was further away, causing me to go over the mileage allowance which i was then charged for). The second location was closed. I had to call the uHaul 800 number in order to get my rental
There was no reason for us to have to travel 15 miles to pickup the truck when the local facility had the truck we needed. The cab of truck was dirty, door panel loose and water behind it. Cargo area had not been swept. Pickup facility was basically a junkyard. Not welcoming.
Easy in and out
Great customer service!
Offer larger vehicle transport trailers
Nothing, It was perfect
UHaul customer service leaves a lot to be desired, The truck I reserved was not available a the locations I requested. The booking agent could not tell me where the alternate locations were. I had to go 65 miles out of my way. I was given extra mileage but nothing for my time. i would not overall recommend UHaul to any one. My issue is with UHaul not the place I picked up the truck.
Better location to return truck to.went to one I knew which was further away and had to pay penalty mileage even I filled up gas over what it registered when I picked it up.
Trailer was about useless. If a car was on the trailer the ramps woildnt come out or go in. Had to,jack up end of car to use ramps. Wheel strap was broken and lights didn't work properly.