The attendant did not clarify that there was a different policy in regards to replacing the fuel in the truck. When I rented a truck two weeks before this, I was told to bring it back with the same amount of fuel in it. This vendor sent me an email that indicated in fine print that I was apparently getting a credit and I had to fuel the truck up to a quarter of a tank. The truck was on empty when I picked it up. Now I have been issued a voucher for $20 for the next time I rent. So I put 20 worth of gas in to travel 20 miles, and I am charged $16,5 to bring the fuel level up to 1/4 of a tank. How about if the attendant does their job and ensures the truck isn't on empty when the customer picks it up. The interior of the cab was filthy. There was no attempt to wipe up the spilled drinks in the center console and a there was a layer of dust across the dash. The floors mats could have been swept. This store location sells drug paraphernalia and isn't a place I would recommend to friends or family. I think the attendant should have stated that the truck was on empty, and told me about the proposed credit to refuel it. I am not a happy customer right now, and will look for other options the next time my non-profit group needs to rent a truck.
Teresa White
Sunfood Market
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Surrey, BC V3R3P2
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Slow my pick up was for 10 i didnt leave till 11 almost missing an appointment
Mark FranciscoThe people at the store were very rude to me and I would not recommend this location. The truck otherwise worked well for me.
Melissa PinkertonThe location we used in Surrey was a horrible. They could not explain the extra insurance details and it was extremely shady. The process to get it took forever and will never go there again.
Tamara Carlson