The person was not at the location. I was told to drop the truck in the back of the location and drop the key in a drop box. I Was also told I'd get a receipt in about 30 minutes after dropping off the truck. I did not receive a receipt until almost 4 hours later. With the receipt I still owed gas money somehow and now I'm being charged an extra $30 for something I was told not to do by an employee at a different location. Plus I'm not getting reimbursed for the days I did not use for the truck. Over the phone he was unprofessional and answered the phone with a pause then just a hello. The second time I called I had to ask for directions because there is no name on the building and the address is barley noticeable and the U-Haul sign that hangs in a glass door is no bigger than a license plate. I had to call 3 times for him to not be at the location and to hand me a receipt.
Chantale H
Gusco Tire Shop
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals à Phoenix, AZ 85008
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I was picking up and felt scared to be there. My Uber driver could t find the haul sign and it wasn’t well marked. The place was closed and there were scary people hanging around and I had to keep getting my wallet out to give credit card info and rovers license info and it wasn’t a place I really wanted to be doing this as a woman. The truck was filthy and didn’t run very well. We were afraid we weren’t going to make it to our destination. There was food all over the inside of the truck and it was filthy.
Melissa MHad to do everything over the phone. Truck looked like someone just dropped it off
wes gThe location was closed during regular business hours. The process wasn't a smooth rental since everything was done over the phone.
Tiffany cWhen reservation was changed by Uhaul the change and removed my original online requested items and having to go to another location which was so busy it took an hour plus my app kept dropping creating another hour delay. Moving is already hard and Uhaul made it harder to get moving
Christy M