After scheduling a 7:30am pickup at a different location (I was told "we don't have a truck here for you") I was instead sent here. Upon arrival, it became clear the truck was not available for pickup because there were no keys. Also the business wouldn't open until 10am. U-Haul logistics failed me, and I had to cancel movers, reschedule them at a higher price, and take on other costs because of moving my timeline 2,5 hours.
Thaddaeus G.
The Bin Store
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Phoenix, AZ 85051
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- 2,5 - Cote moyenne des clients
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We wasted over an hour trying to get our rental and were turned away by the employees at the bin store, who said they had nothing to do with the rental and would not help us. After 4 calls to Uhaul they finally called the store and they opened the lockbox to get us the key. I was told I would get a $50 credit which I never received and was charged for insurance I never agreed to. We were very upset with our experience.
Holly M.