It was extremely inconvenient that my pickup location was changed 48 hours before my move to a town 35 minutes away while my dropoff location stayed right around the corner from me, especially when I scheduled this two months ago. I left my car at the new pickup location, and in addition to the extra mileage and gas I had to pay for, I also had to take a 45 $uber to retrieve my car. When I contacted UHaul they would not let me change the dropoff location to my pickup location without very expensive charges. Will not be using UHaul againKevin K.
Moving Truck Rental in Phoenixville, PA at Valley Forge Self Storage
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Phoenixville, PA 19460
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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Everything about this place was rightjeffrey C.
Nothing, u basically did it all. Thanks!Sytanna T.
Make the location of the key boxes more apparent/visibleMichael M.
The location is rather out of the way in a corner of Phoenixville, with not much parking, but it got the job done. There's nothing that can be done about the location though.Jason B.
Uhaul is not a customer friendly company, their policies are misleading. The uhaul I rented got stuck in the snow then plowed in. I called uhaul to utilize the road side assistance that I paid for unfortunately, it took them 2 days to tell me that road side assistance doesn't cover me being stuck in the snow. Based on the description of roadside assistance and I was definitely stranded on the side of the road why was I not covered but on top of that I was charged 2 extra days. Rip offAnthony H.
I appreciated that David texted me to connect about the drop-off.Caitlin S.
NONE! Very convenient, quick, and easy!Clinton W.
easy to book and check in and outJay S.
The location handled the mileage error well.Michael B.
The rental process took pretty long but I understand the need for details. Overall we had a great, easy experience.Jason B.
Living this pandemic I believe trucks, vans, cars should be clean more often, for all safety, van was dirty, hair all over, disgusting, I'm glad I was wearing gloves.Camila D.
The truck was covered in snowJoseph W.
Valley Forge staff was great and able to straighten out my reservation and get me on the road with my truck. He was super accommodating and provided great customer service. The woman from UHaul that called me before my rental was horrible. She called to tell me that the truck I had reserved online at least a week earlier was not available and provided me with an option which was ridiculous - much to far away. With much prodding, she found me the truck at Valley Forge and amended the reservation. However when I got to Valley Forge I discovered she didn't make any of the necessary changes in the system. The staff at Valley Forge fixed everything and turned a frustrating situation into a positive one. The UHaul woman who called me was rude and gave terrible customer service. She does not represent you well.Christine J.
Truck was old and smelled bad. Also made a lot of driving noises. Don't rent out nasty noisy trucksTucker G.
Great customer service and smooth transaction inside the store.marquita H.
I found the email. I rented at another location the next day, the service at the Phoenixville location was leaps and bounds better. Vehicle was a lot cleaner, clerk was knowledgeable and helpful.Colleen M.
when i was checking in, an alternate contact was required. that was a real pain. not sure why i needed that. the windshield was dirty so i got a lot of glare at night. also return of vehicle was a pain with all the pictures i needed to take.David S.
Friendlier staffZachary L.
I reserved a 26' truck over a month in advance, and I was notified the day before that they only had a 20' truck. The woman on the phone was very unsympathetic and unhelpful and tried to play it off like it was no big deal and I'd just have to make multiple trips. The pick up/drop off took quite a while because I was supposed to check in/out on my phone. I think U-Haul should have an app to make things easier. Long story short: Moving is hard enough as it is; U-Haul's customer service, website, and reservation issues made it even harder.Devon S.
Dave was friendly and helpful! Explained everything and made the experience very pleasant.Charles B.
This location was easy to find and the owner was friendly and professional I would definitely recommend for Uhaul rental ! This location also has a self storageCarmen R.
Smooth transaction. No problems at all. Great experience!Jerry G.
Very nice gentleman running facilityjames S.
The man I spoke to to confirm my pick up date and time was beyond rude. I was appalled at the way he spoke to me. I spend 465.00 on a 2 week rental trailer and his behavior was of a grumpy old man and extremely unacceptable. I would NEVER get anything from this location. Uhaul needs to be aware!!!!!Vita D.