RECOMMEND: - Cleaning the Van - Van needed an oil change, constant blink on the Dash - A/C May need to be looked at (Did not blow cool air, Not a big deal, Windows Worked) THOUGHS: - Van drove Nice, A/C Did not work, Easy to get in and out of lot, though the map on the U-haul was off by 1 Lot. - Key was easy to get and return - Dropoff was not Easy to do, Application would not register Payment type, though it auto-took the next day, i found out on my email.
Austin C
Valley Forge Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Phoenixville, PA 19460
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Easy pick up and drop off. Clean van! Would recommend!
ANNA DExcellent Choice, Service and Location. Dave will definitely take care of you for all your U-haul needs.
Mark WDon’t keep switching the pickup location! I booked my location based on proximity to my new house. My pick up location was switched twice even though the location I selected had the truck I requested. This was very frustrating and a waste of my time. After many long phone calls I was able to pick up the truck at my original requested location.
Scott PThe wait was terrible when picking up It should not take over 30 minutes to get an authorization for a pickup where I am expected to be on time. The automated app required a second person with a second cell phone to be called. That call took over 30 minutes to happen. The whole pick up process took almost an hour. The instructions not adequate No where does it say in order to rent a Uhaul you have to have another person with a cell phone as a backup and reference No where does it say that second reference has to be called in order to advance in the pick up app No where does it say it should take 45 minutes to pick up a Uhaul using the app The app does not work well and is buggy I have a newer iPhone that is up to date, yet the app crashed, had issue loading photos The local Uhaul owner was not helpful, condescending and did not help. He told me I should have brought an umbrella. Also I would like to see anyone try to take photos of a truck while holding an umbrella and photograph a trucks roof without a ladder. It’s not possible. I was out in the rain for over 30 minutes waiting for authorization, then had to take photos of the truck in the rain and was expected to photograph the roof without a ladder which is impossible. Over an hour out in the rain. The truck was dirty I called 4 different times and had to wait over 10 minutes each time, once over 30 minutes and got transferred multiple times and had to wait each time I had my rental location changed 3x by Uhaul, once giving me a location over an hour and a half from where I booked it. Each time I had to call in wait over 30 minutes to get it corrected. Ended up with a location further than I booked from. Instead of getting a reduction in the rental and a manager to call, we got $20.00 certificate for a future rental. Not adequate resolution. Do yourself a favor, do not use Uhaul, and do not use their mobile app. If you have no choice only go in person when they are open for pickup and drop off. Lastly if they change your location, walk away from the rental.
Randy F