Our drop off location was changed after we already arrived to our drop off site, and the woman with U-Haul that I spoke to was rude and pretty much told me too bad and to drive to the new location. Plus I was charged for the extra miles because of U-Haul's mistake. The man at the drop off never spoke a word to me, just took the key back and just stared at me,
Abigail Freeland
Slade BP
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Pikesville, MD 21208
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
The refund of money is very slow and unprofessional and poor customer service for customer service to charge you to talk to someone is very sad
Audra DorseyStaff unfriendly and not helpful.
Robert BarberiThe apps location finder wouldn't work, so I had to go in and speak to the attendant. He was less than thrilled and almost combative in trying to work through the issue. The vehicle was dirty and had a comb in the console. The vehicle had scrapes all across the roof and scrapes across the sides. Dirty interior and just overall unpleasant experience overall mainly because of the hostile attendant. This person should not be a representative of the UHAUL brand.
Clayton BoozellThe check engine light came on and the transmission started malfunctioning. The truck would not switch gears. U had to pull over on the side of the road. I thought I was going to be stranded. The truck would not go in reverse. There was no furniture pads in the truck. Ask the cashier. Who turned around and gave me dirty furniture blankets. Very disappointed in this U-Haul rental.
KEVIN MCBRIDE